WPFormsReviews of wpforms.com

WP Forms is an incredibly powerful and flexible form builder. I have used it for many different purposes from customer feedback forms to contact forms that integrate with our company's CMS. I recently requested support for a technical issue and the issue was promptly addressed. I thoroughly recommend WP Forms to anyone seeking a versatile form builder that has enough power to cover many, many bases.

The way you create forms is OK, but what happens when you spend time creating forms in the free version and you don't see any warning regarding that the data entered by the user won't be visible until you pay? OK, lets say that I didn't see a clear warning for that and lets say that it was my fault. I didn't noticed until I saw the big paywall. My team spent days and hours optimizing marketing campaigns just to get traffic to our webstite with the main goal that people complete de leads form. After three days running our optimized and successfully campaigns, we got 330 leads from that form. We were very happy that all our effort was worth it, but we became very disappointed very soon. We decided to pay (at this moment, it's valid to make clear that this sounds like extortion or ransomware) just to get our data and get in touch with these people in a hurry. When we got back to WP to activate the plugin it didn't show any warning telling us about making backup for something before update to the paid version! Guess what? After updating the plugin I got a dashboard with zero entries to show!!! We went to all the options to see if our contacts were located in another place (you know, we went into panic), but with no luck. I've opened a ticket, but for now I don't have any response from them. Reading in their support articles, they say that you must do a carousel of things and some artifices to don't lose the entries. Why on earth you work in this sh*!tty way? OK, lets say that you have your reasons to do those tricks to extort people and not show data until your customer pay, but why on earth you don't code something that automatically show the entries after people pays??? Your customer don't need to make BACKUPS OF ANYTHING! YOU MUST MAKE THINGS CLEAR, REALLY EASY AND USER FRIENDLY! Ironically, I recieved an informational e-mail from you and someone was wearing a shirt with the message: "Make things stupid simple" 🙄... but you are doing the opposite, you make life hard to your customers. Who will recover my 330 lost contacts? That means time and money lost! I doubt you will do a refund on those things, I bet you will say "I'm sorry for the confusion, blah, blah...". It's all that you say in all the forums you reply. You blame your users for something that is clearly your fault! Stop acting like a scammer and stop saying "I'm sorry" and get sure to make things easy for your customers! FOR NEW USERS: Don't get extorted by this company. There are a lot of free forms plugins and a lot of ways to get form entries without paying a penny. It's a shame how this company acts. The 5 stars rate on this site is from people who didn't lose this amount of data or people who paid first and then started to create forms or simply fake reviews. There's a lot of people that feel scammed the same way, sadly I did notice about it after losing my 330 leads. EDIT: there's a topic in WP forums regarding this same behaviour. Don't buy this sh!t!

Deepak and the rest of the team persevered through several challenges to solve the problem. Not only did the solve it, and when their solution needed to be better they solved it better. Truly, couldn't ask for better support!

I have been using WPFoms for last one year and found tremendous results. Easy to use and results oriented. Keep it up WPFoms team. I would like to congratulate you all for this professional plugin which is necessary for my WordPress website.

Excellent support for the novice user. They don't necessarily fix your issue but rather point out resources that help you achieve your goals. It really then becomes a learning opportunity that can be applied to future requirements. Pranali was excellent in offering timely support. Kudos Pranali.

received super fast service and help. The forms can be installed quickly and easily. Highly recommended.

WPForms has become an indispensable tool for our operations, offering a cost-effective and versatile solution for form creation and data collection. Its significance is particularly evident in how it has allowed us to save money that would have otherwise been spent on specialized registration software. The platform's user-friendly interface ensures that creating and managing forms is straightforward, accessible to users of all skill levels without requiring extensive technical knowledge. One of the standout features of WPForms is its extensive customization capabilities, especially its logic features. These allow for the creation of dynamic forms that adapt based on user responses, enabling a tailored and efficient experience for form fillers. This level of customization ensures that we can collect the exact information we need in a structured manner, enhancing our data collection and analysis processes. Moreover, the customer service associated with WPForms is truly outstanding. The responsiveness, knowledgeability, and helpfulness of the support team add significant value to the product. They are quick to resolve any issues, provide guidance, and help optimize the use of the platform to meet specific needs. This level of support ensures that we can utilize WPForms to its fullest potential, with the reassurance that assistance is readily available when needed. WPForms stands out as a comprehensive solution for anyone looking to streamline their form creation and data collection processes. Its cost-saving potential, ease of use, advanced customization options, and exceptional customer service make it a top choice for businesses and individuals alike. Whether for registration purposes, surveys, or any other form-based interaction, WPForms delivers functionality and reliability in one package.

Yet another great experience with WP Forms technical support. I had a technical issue which I wasn't able to resolve. After raising a support ticket Omar quickly identified the problem and was able to provide me with the code changes that solved it. In my experience, the WP Forms support team have always been quick to help when needed.