WP BuffsReviews of wpbuffs.com

I have been working with WPBuffs for 6 months or so (how time flies). My experience with them is overall very good. I did run into a similar issue as Alex (May 4, 2021) did below. In my case, a plugin broke because it didn't work with the current PHP version. I feel that is something that should not escape testing. WPBuffs and I got through that, but it did cast a shadow on their updating flow. I also think WPBuff's ticket ordering should be revisited, because my high priority tickets don't get attention before tickets with a lower priority — date of submitting a ticket seems to be the rule). WPBuffs have given me a hack to highlight urgent tickets, for which I am truly thankful, but I'd prefer them to just respect their own priority labels. Having said that, communication has been clear and good, and tickets generally resolved quickly. I am happy to have them handling my site speed, help me solving errors, and take the load of finding and killing CSS issues off my back — all great time-savers for me. Once I learned how to seperate my issues into different tickets, we settled into a nice workflow.

The whole team is very supportive & knowledgeable . In fact I want to put 4.5 star , but can't . Weekend Saturday or Sunday seem like nobody answering the "ticket request" .

Like many others, my business depends on my website and I have a zero-tolerance-on-errors policy with respect to the servicing and maintenance of the site. I've been 100% satisfied with WP Buffs for over a year now. They are highly responsive, and communicative, and get support tickets resolved quickly. 100% recommend WP Buffs.

False advertising. The company sells a 24/7 edit service and, when edits are requested, they are denied.

Bravo, bravissimo for the Buffs! Thank you SO much for making our site operational again. It was the first time in its young life that it became untethered and drifted out of sight. You have brought it back to the harbor and anchored it again. Yeay Buffs❣️🎉🎈🥂❤️

WOW, Nightmare Customer Service and Slow I usually don't take the time to write reviews, but this business' customer service has been a nightmare. We were paying a large amount for a premium service from WP Buffs. However, I had an urgent ticket request that I posted within their ticket system, and then after 4 days of not hearing from them, they closed the ticket. I expressed my frustration that this was an urgent ticket, and marked appropriately and that I didn't receive a reply, and when I did they cancelled the ticket and started over. At this point, I received an email I found insulting from the CEO of the company. It was a long rambling email where he said I was probably the type of person to openly email passwords to hackers. The whole experience was surreal. Then after all that, he decided to cancel my account with them with 5 days warning (trust me I was already costing out other services, lol). However, he continued charging me, even though he locked us out of the account and closed all our tickets out. At this point I had to go back and point out how this was fraud, then they finally refunded the rest of the month's payment. Overall, they've been doing updates on our website for about a year now, and they've been slow (3-4 day response time on urgent tickets) and a little low on the technical competence (can't handle anything server related, or do more advanced wordpress edits without repeated feedback and high costs). I'd recommend you looking for a different service provider. ----------------------------------------------------- *Response to the CEO's misleading statements* Well it looks like the drama is continuing. I edited my review to respond to the CEO giving false info below. The email I sent first came from an email that wasn't approved on the account, so the next day I added it into the customer ticket portal. My response above is about the ticket actually raised from the approved email within their customer portal. Furthermore, there was only one ticket raised after they cancelled my original ticket with no response where I highlighted clearly, but not aggressively their shortcomings in customer service. You can see the type of customer service you'll receive from the response of the company to this message. I pointed out a clear issue in their customer service and rather than resolve it or offer a verification process (if he had a security concern) he flew off the handle, wrote an angry email, and cancelled our account without giving us time to look for a new service provider (5 days notice). He's doubling down with that same poor customer service. I did try to post a review under a pseudonym, but at his lambasting me via email, I decided to happily change it to my real name (as you can see on this review). Who wants the crazy coming after you online? Well, here we are. Make the decision for yourself, I'm washing my hands of this company.

Very responsive and turnaround time is excellent! Highly recommend!

Extremely professional & Prompt is what I will define Wp Buff Care plan! For a soloprenueur like me, these guys are God send:) They literally have your back! I have been with them for years and have always slept peacefully knowing that my Wordpress backend is Safe and Secure. Thanks again guys, you rock. Highly recommended.