Avoid avoid avoid!
I echo all the comments below. My experience is just the same as everyone else. This deserves zero stars. My emails just get a standard reply which take no notice of my feedback. Absolutely rubbish. DO NOT BUY.
By Lisa C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
522 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wowpetsmart is listed under Children's Entertainment.
Wowpetsmart (wowpetsmart.com) has 522 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
522 approved reviews, newest moderated first
I echo all the comments below. My experience is just the same as everyone else. This deserves zero stars. My emails just get a standard reply which take no notice of my feedback. Absolutely rubbish. DO NOT BUY.
By Lisa C.
Zero stars was not a choice. they not only charged me double the amount but my dog destroyed the product in less than 5 minutes. SCAM!!!! No reply to emails so will be taking the matter further. I don't give up on scam practises.
By Sharon
After complaining to PayPal about this dodgy company, they advised that if enough consumers complain directly to PayPal they will remove the PayPal service from Wowpersmart. As I only trust PayPal sellers, we should all let PayPal know of our bad experiences with this dodgy company so Wowpersmart can't keep scamming more of us innocent trusting people!!! Go for it everyone, let PayPal know of your dodgy goods received from Wowpersmart and how they won't stand by their promise or claim of indestructible toys and will replace if destroyed. Because we all know they don't!!!!
By Lucy T.
Had dog toy 4 hours and she put a hole in it, can’t get a response from company!! So much for that guarantee!!!
By Linda U.
Absolute con. Started to tear apart in 2 mins within 2 hours it was in the bin £27 what a mug. Ordered on Facebook and all the reviews were good until I looked on Trust Pilot too late. Messaged company no response. It's daylight robery.
By Andrew S.
Bought 2 toys from this company...designed for heavy chewers...or so they say. Both toys destroyed in just under 10 minutes...rubbish quality...NEVER AGAIN!...Shop elsewhere...the reviews say it all
By Neil C.
Received 2 toys just the other day....these so called indestructible toys are the worst pieces of garbage I ever bought. They felt like there was nothing to them, made of the thinnest fabric...my dog destroyed them in 5 minutes. The company offered replacements, my question is why? Why would I want anything...they clearly are liars and are misleading the public. Not Nice!
By Laurie Zimm L.
No sign and no reply to emails Scam
By Gary O.