No email responses and the customer…
No email responses and the customer service number is a dead line . DO NOT BUY FROM THEM
By Tiffany L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
522 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wowpetsmart is listed under Children's Entertainment.
Wowpetsmart (wowpetsmart.com) has 522 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
522 approved reviews, newest moderated first
No email responses and the customer service number is a dead line . DO NOT BUY FROM THEM
By Tiffany L.
Ordered two toys for my dog on November 30th. There has been nothing since. They generate a shipping number for the package that says the USPS is awaiting the item, but never shipped. It has been almost three weeks and nothing. If you email the customer service email they provide, nobody ever responds. If you call the customer service number they provide, it has a busy signal every time...it has NEVER rang once.
By Steve M.
Scammers My order never arrived and despite numerous emails they have not replied.
By Sarah B.
No contact after emailing about toy being destroyed in less than 16 hours. Enclosed photos to them, no response.
By Joe
My dog destroyed the toy in 30 minutes. Asked for a replacement they said to pay $7.99 for postage. I did that and have received nothing. This company is a sham
By Ian S.
Place is a scam. Thankfully I bought some stuff that was on sale. No replies from customer service to my emails. Been over two weeks since purchased. Wish I had read reviews first.
By Zach
Firstly, no confirmation email of sale. I had to raise this with PayPal as 4 weeks passed by with no email and no sign of delivery. Finally the delivery arrives. Thrown over the fence, yet again no email to say it’s been delivered. The toys didn’t last 5 minutes with my dog. Completely destroyed it. Now here’s the thing, no contact details to raise a claim for replacement. Avoid
By Nikki S.
Total rubbish even home bargains toys last longer. Risk to your pet!
By Claire R.