Cost Plus World MarketReviews of worldmarket.com

Ordered some British cookies which were delivered today. Found out they all expire in 6 weeks. Pathetic that they feel dumping old stock on someone who was a loyal customer is perfectly acceptable. Last time using their online service!

This is a review for the Williamsburg, VA store. On 11/26/25 I purchased two ornaments with a sign saying three for $12. When I checked out I was charged $4.99 each. I pointed out that, BY LAW, a retailer must sell at the lowest advertised price. In this case, $4.00 each. Manager didn't budge. If you go to this store be prepared to - possibly be charged more than the advertised price, AND, have their manager act like you are a piece of garbage.

I really like the interesting, varied and multicultural items that World Market offers, but as a company, they are a MESS! The other reviews here reflect this. Their targeted marketing includes items that are sold out. Their website is a hot mess in terms of speed, functionality, and not hiding items that are no longer available. I ordered two gift cards as housewarming gifts in the last 5 months. The first one, which was digital, was not delivered smoothly. To truly to avoid this, I ordered the second one to be delivered via mail. It never moved after it was delivered “shipped.” Customer service told me I had to wait an arbitrary week before following up. Surprise- still hasn’t moved 10 days later. Customer service has mot responded after 32 hours. I may just try to recoup this with my credit card company so as to not waste any more of my valuable time. This company offers terrible customer experiences and seems completely oblivious to it.

Customer Service Kudos for World Market – Tukwila & Renton Stores I had never been to a World Market until recently, and I was so pleasantly surprised! My friend purchased the coolest, most comfortable chair, and I picked up a bunch of home décor and wall art that I absolutely love. After I got home, I noticed one item had a few issues. I called the Tukwila store to check if they had another one in stock or if another location might. They looked it up for me and sent me to the Renton store, where I called ahead and asked them to set one aside. When I arrived, not only did they have it ready, but I also found another piece of art I loved. Although it was the last one, they kindly offered to give me the display off the wall! They also exchanged my original item with no hassle at all. Later, I called Robert at the Tukwila location to ask if he could hold another item for me, since I couldn’t make it to the store right away and didn’t want it to sell out. He was more than willing to help and held it for me for a couple of days—so appreciated! Nick and Alex at the Renton store were also incredibly kind and made my entire transaction easy and pleasant. As someone who works with the public, I know how often people complain—but rarely do they take the time to say, “Good job!” So I just want to say THANK YOU to everyone involved. I can’t remember the last time I was this impressed with customer service at any store. Kudos to the teams at Tukwila and Renton—you’ve gained a loyal customer!

THEY GET ONE STAR BECAUSE IT CAN TAKE UP TO 6 FREAKING WEEKS FOR THEM TO GET YOU OFF THEIR EMAIL PROMOTIONS LIST AND SUCH. THAT'S JUST ABSOLUTELY RIDICULOUS. SO, IN THE MEANTIME, I HAVE HAD TO ADD COST PLUS TO MY BLOCKED EMAIL CONTACTS, AND STILL HAVE TO CLEAN THAT OUT EVERY FREAKUNG TIME I GET AN UNEANTED EMAIL FROM THEM. DOES MY REVIEW HAVE TO DO WITH THE ACTUAL STORE? NOPE, BUT I WANT PEOPLE TO KNOW WHAT THEY WILL HAVE TO PUT UP WITH WHEN SIGNED UP FOR EMAILS, AND YOU NO LONGER WANT TO RECEIVE EMAILS FROM COST PLUS WORLD MARKET. UP TO 6 FREAKING WEEKS FOR THEIR EMAILS TO STOP COMING TO YOUR EMAIL INBOX AFTER YOU UNSUBSCRIBE....6.... F'ING WEEKS.

Absolutely horrible experience. Purchased a rug twelve days ago and it still has not shipped. I have emailed and called multiple times and cannot get anyone to give me clear information regarding when my order might be shipped (let alone arrive). I have been given plenty of form responses and wrong/contradictory information, though. One person said it 'was already shipped.' Another promised a specific ETA only for her supervisor to inform me that the ETA would not be honored and my order would be delayed. The ETA is still unknown and the company continues to hold my order hostage. Do not trust them with your money or time.

I ordered 3 items, and 2 of them were completely destroyed in shipment. They didnt even bother to wrap a coffee mug, just tossed it in the box. Unsurprisingly, it did not survive transit. They did refund me for these two damaged items but won't refund shipping. I certainly wouldn't have paid $12.95 to have a coffee mug shipped. I'm happy tonpay for the one item I received that wasn't damaged but I dont feel like I should pay for shipping when they can't even be bothered to wrap a ceramic mug in tissue paper. I'll dispute this with my credit card.

Absolutely the worst customer service I’ve ever received for an online order in years! I placed an order for a bathroom mirror a month ago that was delivered to the wrong location, when I called to find out where it was delivered to I was told it went back to their warehouse because it was damaged. And that a replacement will be shipped out to me. After more than a week went by I called again to find out where the replacement is, and was told that it is backordered for a few weeks. I also realized that a local store has one left in stock that they are holding for me so I asked for my online order to be canceled. I have now been waiting five days and still have not received a cancellation and refund for this order that never arrived and is now back ordered. I’ve wasted over six hours with customer service trying to get a refund for this so that I can purchase the mirror that’s in stock at the store. So far, no luck.