Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
465 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VISION To make the best metal products in the world.MISSION To provide the world’s best shopping experience of custom metal products through superior design, innovation, and strategic partnerships.WHY COPPERSMITH®Designed in Minneapolis. We partner with the world’s greatest artisans, manufacturers, and industry-leading brands. We strive to deliver the highest quality – the most trusted service in the market. With our selective integration model – we pair with the best in class internal components to ensure your centerpiece is built to last & functions flawlessly. VALUESEmpower DesignersBuild products to last.Details are important.Be Sustainable.
World CopperSmith (worldcoppersmith.com) has 465 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
465 approved reviews, newest moderated first
Definitely 5 stars. The beautiful sink came before due date. Building a house so have not installed it yet. Packaged in a heavy duty wooden box. No dings, scratches or dents. Absolutely love it.
By Donna
Response from World CopperSmith· Feb 1, 2019
Donna, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Arrived in a timely manner and crated well. I have not opened it yet because my house in Top Sail NC is still under construction
By charlie C.
Response from World CopperSmith· Feb 1, 2019
Charlie, thank you so much for taking the time to leave this review. We really appreciate your business. Please let us know what we can do for you in the future.
The sink looks great, however, our sink was installed as a top mount. The perimeter of the flange was left dangerously sharp, and had to be hand filed to avoid the possibility of getting cut while cleaning the sink or counter. The sink has two low spots apx four inches around that hold water, which necessitates drying the sink after using. But it sure looks good!
By William A.
Response from World CopperSmith· Feb 6, 2019
We’re sorry to hear about your experience. Please call us at (888) 431-4677 and ask to speak with a member of our management team. Thank you for providing this valuable feedback. We are continually working to improve our products and services and to meet the expectations of our customers.
They delivered our custom made hood exactly as specified and on time. I had several inquiries about my order and online customer service was very good.
By Philip
Response from World CopperSmith· Feb 1, 2019
Philip, it was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We’re glad your custom hood is everything you hoped for. We hope you'll visit us again soon!
The icraftnanshio exceeeded expectations as well as the packaging and delivery . It was a perfect match to another copper top item I had purchased in furniture store several years ago . I recommend this company for its professionalism , craftsmanship and customer service .
By Mark
Response from World CopperSmith· Feb 1, 2019
Mark, we are incredibly grateful that you took the time out to leave us this review. Our company values customer satisfaction as a top priority, and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
We absolutely love our hood range !!! The quality and craftsmanship are excellent.
By Elizabeth
Response from World CopperSmith· Feb 1, 2019
Elizabeth, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
The day I purchased my tub, I was 2x with the sales on the phone and 1x I chatted with them on line to confirm that the tub is in their warehouse and ready to be shipped. I was told that they have two of them in stock. I emphasized that I need to receive the tub by a specific date for a renovation project that I am running. They assured me that I will recieve the tub on time the following week so I order it. Guess what? Three weeks later or so I got it. Not once, but they lied to me three times. On top of it I ordered antique copper drain finish. Instead I got a basic chrome finish for my copper tub. Argh. At that point I couldn’t wait to exchange it since my master bathroom project was already delayed due them as it was, and rather found a workaround. In summary, my experience was that they lied and were unreliable. I will never order anything from them ever again.
By Klaus
Response from World CopperSmith· Feb 6, 2019
We’re sorry to hear about your experience. Please call us at (888) 431-4677 and ask to speak with a member of our management team. Thank you for providing this valuable feedback. We are continually working to improve our products and services and to meet the expectations of our customers.
We love our kitchen sink! It's exactly what we wanted.
By Jennifer W.
Response from World CopperSmith· Feb 1, 2019
Jennifer, it was a pleasure serving you. We really appreciate you taking the time to leave us this review. We’re glad your sink is everything you hoped for. We hope you'll visit us again soon!
