World CopperSmithReviews of worldcoppersmith.com

We love then copper hood . . . it defines the kitchen! Installation was somewhat difficult for the uninitiated. Since Coppersmith supplied both the hood and fan, predrilled holes and screws would have been helpful. Keep up the good work.

While the horrible delivery experience still stands, the fan and look and wear have been great. So I’m changing my review from 2 stars to 4 stars. I’ll begin with the caveat that the designer originally wanted to use a different vendor, but they were unavailable, and Coppersmith “said” it could deliver in the timeline needed. That said, the product is beautiful, but they have no control over their delivery or shipping. I was told, in writing, it would be 11-12 weeks, so we didn’t pay for the expedited shipping ($1,200+ for 7-8 week delivery ). It look over 24 weeks, (6months!) and we had to purchase a temporary hood (and the labor to have it installed) to move back into our home, since hoods are required by code and we didn’t want to wait another 3 months for the Coopersmith hood to arrive. (Thankfully, we didn’t pay the expedited shipping. It would’ve only come 4 weeks earlier than it did (based on the expedited vs standard timing) and I still would’ve had to purchase the temporary hood.) Next, they delivered the enormous wooden crate to the end of my driveway, on a Friday, when we were not home, prohibiting us from driving onto our property. I called the company which had a very eager customer service person (Denise) but was no help. My contractor was not available at the time, so I had to find people to move it so my family could get our cars down our driveway. Another huge inconvenience. After the Hood was finally installed, we turned on the fan to find that the wrong size motor had been ordered by the designer. Coppersmith said too bad. Since the bags to the screws had been opened, it was un-returnable. And if I wanted to fill out paperwork to get approved as a Trade vendor, they would give me a 10% discount on the appropriate fan. At least it looks good.

You did everything that you said you would do.. the only issue is the fan is loud..

When we started looking for a distinctive range hood for a house we were building, we contacted several vendors. CopperSmith was the most responsive, by far. Although cautious about the foreign manufacture, we could not be more pleased with the hood. Great people, great product.

Quality product and service, do wish there was a little more direction on installation as I encountered several problems and their instructions just don't cover anything but a simple install. There are definitely lessons learned when installing one of these though and it would have been nice for them to share that to save me time.

My wife and I have no complaint with World Coppersmith regarding the quality of their merchandise however in regard to their customer service and the ability to deliver satisfaction when things do not go smoothly, I have become significantly disappointed. We purchased a pre-manufactured range hood as well as a custom sink from this company. The exchange of information related to the sink was extensive and thorough, for the range hood we were sent an email on “How to select the right Range Hood for your Kitchen!”. In addition to the vent hood a Ventilation system is required, unfortunately we ended up with the “remote blower” (which is never mentioned in “How to select the right Range Hood for your Kitchen!”. When it came time to install, we discovered that we had the incorrect type of unit for our home and contacted World Coppersmith about a potential resolution to this issue. Much to my frustration and concern I was informed that: 1) the unit was not returnable nor refundable 2) a fan could not be fitted to the unit that I had inadvertently ordered 3) a new unit was needed at an additional $736 4) There was nothing that could be done on their end to provide resolution After several frustrating discussions I was offered 10% off on the second unit bringing the extra cost down to $662.40. Under these circumstances I had hoped to compromise and at least get the second unit at their cost. (In the name of customer satisfaction, I would have thought that they would have forgone their profit on the additional sale). It frustrates me greatly that I have had to put in significant time and energy into this issue (and contractor delays due to the incorrect part). The first individual I spoke with regarding this issue told me that World Coppersmith did not expect its customers to be ventilation experts. The second employee told me that when ordering from the website it is assumed that the customer knows what is needed and is ordering the correct component. Bottom line – If the finished product works for you the first time you will be very happy but do not expect any significant effort at service recovery if your purchase fails to meet your needs. I cannot give World Coppersmith a positive review based on my overall experience in dealing with them, as with other negative assessments documented here, I also experienced tracking issue’s, etc. during the long manufacturing process. The overall message felt like “it will arrive when it arrives” which makes it very difficult when coordinating a remodeling project. I leave this review with a copy and pasted response that was located on 8 of the poor reviews on their website: We’re sorry to hear about your experience. Please call us at (888) 431-4677 and ask to speak with a member of our management team. Thank you for providing this valuable feedback. We are continually working to improve our products and services and to meet the expectations of our customers. Once again another phone call must be made, where is the satisfaction in that? Follow up from impacted customer: Coppersmith reached out to provide resolution and made a commitment to be more timely in their responses.

I LOVE our new hood! Absolutely perfect in the new kitchen! Great design, well built, EXACTLY to the specs I signed off on. I would have given 5 stars except for 2 facts.... 1) I wish it was made clear that the product is built and ships from China. While the website seems to indicate an American company (Minnesota based) the actual fabrication is done in China. 2) The shipping estimate was 9-12 weeks. When I enquired if I could get the 9 weeks due to schedule change, I got what appeared to be a canned response, a copy-paste of 'send this when they ask about delivery time' email. For the price paid I would have preferred a little hand holding, perhaps a phone call explaining why 'No, you can't have 9 weeks'. The product is EXCELLENT, the process is well tuned and yes, you CAN buy high end kitchen gear without ever speaking to a human! Thanks!!

We love the hood and sink we bought but we bought both in stock. When we talked to the reps, they were super helpful. There are no installation instructions that came with our in stock items and we had to have numerous calls with support to identify the right way to vent the hood since we have a ventless set up. I would definitely talk to a rep and make sure you understand dimensions and installation procedures before buying as paying shipping and 10% restocking is a steep price to pay if you get it wrong.