World CopperSmithReviews of worldcoppersmith.com

So far my experience with the sales and design, Associates has been fantastic. They were extremely helpful with all aspects of design consultation and walking me through your Internet process. Hopefully that pattern continues into the build process and shipping process.

As a seasoned Interior designer this is my 2nd time ordering with Copper Smith and I have had great experiences both times so far. I, along with my client were extremely happy with the ordering process and the product the first time around. The second time, I needed some additional assistance with details pertaining to the hood’s ventilation and have received the most outstanding help and supportfrom Austin Grambart, one of their territory managers. I look forward to the final result and to using this company for other projects in the future.

I purchased a freestanding copper tub called, “Melbourne”. It is brushed copper outside but nickel plated inside. I thought it was absolutely beautiful. It was on sale (approximately ($2,000), and purchased some years ago for our master bath remodel. We kept it in the house, wrapped in the soft cloth it came in and sitting on the styrofoam it came on. It came time to install and the nickel plating started flaking off. Never been used or wet. This was the what my bath would be built around. Now I knew why it was on sale. I was told they do not sell that Tub or work with the company that help to plate the nickel or make those tubs for them. My contractor was going to be at a standstill soon because my faulty tub could not be installed. It has been so upsetting and stressful. Even the quality of how they welded the tub to the base was awful and left much to be desired. I pleaded with Coppersmith. After back and forth conversations with customer service, they said they would give me a credit of $1,000. I said seeing how it’s past the one year warranty I would accept that resolution because at least I am not at a total loss. When I tried to use my credit of $1,000 on their website for something other than a tub…they quickly rescinded the offer and said you have to buy a replacement tub….all the tubs similar to mine are $8,000!! They said we can make the exact tub without nickel plating and give you $1,000 off so you pay $7,000. This is disgraceful and taking huge advantage of customers. I’m done with them and will never purchase from them again. I’m probably going to buy a new tub from Akicon once I get the funds together. I have no idea what to do with this faulty tub. They told me to find a nickel plating company and take it there. I called a few places and got laughed at because most huge companies nickel plate small car parts. Also this tub is huge and heavy so I would be paying for transport. It’s a nightmare.

I am an interior designer and worked with Austin several times now and wanted to share my thoughts on this company because they are fantastic to work with. Their product is craftsmanship at its finest. Their attention to detail along with their highly skilled staff reinforces your confidence in the investment you are making. And their customer service is very attentive to your needs. As a design professional you are only as good as the people you work with, and they are the best.

Beautiful hood great Customer service

Our clients love their new CopperSmith kitchen hood. We received wonderful support and communication during the process. Thank you for being a fabulous trade partner.

We love our stainless and brass rivited stove hood. The shop drawing process for our custom hood was helpful with staff knowledge discussions for informed decision making and coordination was spot on. Follow up service and support for install was efficient. We just had an issue (our fault) and Coppersmith resolved quickly and sent us a new part which I easily was able to install myself. Though the product is awesome, it’s because of the team from sales thru support that makes it that much better. Jeff - Belmont, MA

So it took a bit longer than we had hoped to get it, but it arrived in impressive packaging - a well-made plywood crate with lots of padding. That tells me you have enough pride in your products to make sure they arrive in good shape. We just finished a renovation and I cannot tell you how many appliances and furniture arrived damaged. Well Done!