The idea is good, but the execution needs more work.
The design is good, but the execution was not. I ordered fixed shelves, but the instructions are for sliding shelves only, and they do not assemble the same way. The tool they sent to install rivet nuts needs a grade 8 bolt, and the one they sent didn't last long. I had to create a tool to hold the small plastic spacers during installation, which need to be a little thicker because the parts bend before they get tight. They need to ship in crates because my order came with a lot of bent parts, and I was not home when they arrived to reject the shipment. I only needed four working sliding shelves out of the ten I got, so that worked out okay. I was short on a few bolts and had tons of extra other bolts. Once everything was installed, I love the shelves, but getting them there will require a ton of patience. Next time, I think I'll order the stuff and send it in the van for them to install so they can experience the frustration, because that's the best way to learn to do better.
By Wrights Perfection P.
Response from Work Van Equipment· Sep 25, 2026
Thank you for your detailed feedback. We are glad to hear that you are satisfied with the shelves now that they are installed, but we sincerely apologize for the frustration and extra effort caused by the installation process. We have shared your comments regarding the instructions, tools, spacers, hardware, and shipping damage with our team to help us improve. In the future, please feel free to reach out to us directly if you receive any damaged or missing parts. We are always happy to send replacements and assist with installation to make the process as smooth as possible. We truly appreciate your patience and honest feedback.