Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
579 reviews
Work Van EquipmentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Work Van Equipment provides van and truck storage and roof racks for the best value to do any job. Call: 1-800-533-7722.
Work Van Equipment (workvanequipment.com) has 579 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
579 approved reviews, newest moderated first
10/10 delivery as expected
By customer
Response from Work Van Equipment· Oct 20, 2026
Thank you for your amazing review! We're glad that you had a great ordering experience. We appreciate you choosing Work Van Equipment and we look forward to helping you with your future orders.
The design is good, but the execution was not. I ordered fixed shelves, but the instructions are for sliding shelves only, and they do not assemble the same way. The tool they sent to install rivet nuts needs a grade 8 bolt, and the one they sent didn't last long. I had to create a tool to hold the small plastic spacers during installation, which need to be a little thicker because the parts bend before they get tight. They need to ship in crates because my order came with a lot of bent parts, and I was not home when they arrived to reject the shipment. I only needed four working sliding shelves out of the ten I got, so that worked out okay. I was short on a few bolts and had tons of extra other bolts. Once everything was installed, I love the shelves, but getting them there will require a ton of patience. Next time, I think I'll order the stuff and send it in the van for them to install so they can experience the frustration, because that's the best way to learn to do better.
By Wrights Perfection P.
Response from Work Van Equipment· Sep 25, 2026
Thank you for your detailed feedback. We are glad to hear that you are satisfied with the shelves now that they are installed, but we sincerely apologize for the frustration and extra effort caused by the installation process. We have shared your comments regarding the instructions, tools, spacers, hardware, and shipping damage with our team to help us improve. In the future, please feel free to reach out to us directly if you receive any damaged or missing parts. We are always happy to send replacements and assist with installation to make the process as smooth as possible. We truly appreciate your patience and honest feedback.
There great service and communicating is a big help and good prices.
By Stainless A.
Response from Work Van Equipment· Sep 18, 2026
We see Alejandro assist you. He is an amazing asset to our team .Thank you so much for the feedback and your business. Have a great day!
I had some questions and customer service called me right back... once i had purchased the aluminum rack had some questions about the install and they were very helpful
By Randy D.
Response from Work Van Equipment· Jul 24, 2026
Thank you so much for your kind words. We're glad that we could get back to you so quickly and help answer your questions before and after your purchase. We appreciate your support and hope you enjoy your new rack!
Great product and quick delivery.
By Allen Mello C.
Response from Work Van Equipment· Jul 21, 2026
Thank you for taking the time to leave us a review! We are happy to hear that you received the items in a timely manner and that you were satisfied with the quality. We look forward to helping you with any future orders!
Looked after me and also wanted to express thanks for the extremely quick shipping!
By Jason
Response from Work Van Equipment· Jun 4, 2026
Thank you for your amazing review! We are pleased to hear that you were happy with our service and shipping. Your support means a lot to us and we hope to help you again soon.
I contacted the WVE team originally to get a quote on one part of our new build and found they had the most competitive pricing. Through the experience, we also found they had the best customer service we've ever received! Barbara addressed all of our questions and communicated all the details of our order in a timely fashion. Fast-forward, we've placed several orders with WVE and they've become our one-stop shop for van needs. They also were able to get us products that weren't published on their website yet, and at the most competitive price. Thoroughly enjoy working with them and we highly encourage prospective buyers to give them a call and see how they can address your needs. They're the best vendor we've ever worked with!
By Rylex T.
Response from Work Van Equipment· May 21, 2026
Thank you so much for your incredible review and for trusting us with your van. We're thrilled to hear that your experience with Barbara was a positive one. She is truly one of a kind! Providing good service at a reasonable price is what we strive for. Thank you again for continuing to choose WVE and for being a loyal customer. We look forward to our continued business together.
The product I ordered was shipped directly from the manufacturer and was missing the hardware kit. When I reached out about it, Work Van Equipment immediately took care of getting me what I needed. They followed through with communication and did what they said they would. Truly excellent customer service.
By Greg
Response from Work Van Equipment· Apr 16, 2026
Thank you for your kind words! We do apologize for the missing hardware kit, but we are glad that our Customer Service team was able to make things right for you in a timely manner. It looks like Ivana helped you out with this issue so we will make sure to pass along your feedback. We look forward to helping you again soon!
