Work Van EquipmentReviews of workvanequipment.com

Response from Work Van Equipment· Jul 13, 2021

Thank you for your honest feedback. I have reviewed all of the orders placed and noticed that they have all shipped as requested by the manufacture; partitions, shelves, floor mats, and screens are all predestined to ship in certain ways. In order to avoid any negative or neutral feelings, we encourage any customer to call or email us if they have any questions on the charges for the products or shipping. We are saddened to read your review but completely understand the feedback received. We can only strive to become better for our customers and are happy that you have provided us your honest thoughts. Please feel free to reach out if you have any questions on your next order; we sure hope to have the opportunity to better serve you.

Response from Work Van Equipment· Apr 2, 2021

We are saddened to hear you did not receive a plus nut tool kit. We strongly encourage all customers who experience any shortage of parts or damage to their parts ordered to contact our customer service to make them aware. Our customer service representatives do everything they can to rush parts needed to customers. They take pride in their ability to solve issues such as the one you experienced. If you ever purchase with us again, please give us the opportunity to show you we can make things right. We appreciate the opportunity to learn from every review, thank you for taking time to leave your feedback.

Response from Work Van Equipment· Jan 28, 2021

Hello, thank you for providing your feedback. Our customer service representatives try to go above and beyond to make sure all of our customers needs are met. We very much apologize that you did not receive installation instructions. Please know you are always welcome to call us and give us an opportunity to make things right. We learn from each experience. I will pass along your message to the manufacture so that together, we can prevent this from happening again. Thank you for your feedback.

Response from Work Van Equipment· Oct 14, 2020

Thank you for your feedback. It is our understanding that the vertical uprights fold down against the crossbar and stay in place when you reinsert the pin . This may not be completely flush with your crossbars, however that shouldn't affect the overall clearance because they'll still be shorter than the ladder stops bolted onto the crossbars. We'll still forward your concern on to the manufacturer for their review. We appreciate any feedback that helps our manufacturers continue to improve their products' design.

Response from Work Van Equipment· Aug 31, 2020

We're sorry to hear that you had to make modifications to your equipment to install. Please don't ever hesitate to contact us if you have any trouble with installation so we can help and get the manufacturer involved if need be. You shouldn't have to make any modifications to your equipment. One of our customer service representatives will be reaching out today to learn more and see what we can do to help and keep this from happening again in the future. We hope you give us another shot in the future. Thank you for your business and for taking the time to provide feedback.

Response from Work Van Equipment· Aug 21, 2020

Thank you for your feedback, and we're sorry to hear your installer had trouble with the instructions! We'll forward this feedback to the manufacturer. We always recommend our customers and their installers contact us with any issues, whether it's with the shipping company, installation, or otherwise. Our customer service team is always happy to help! We hope you give us another shot in the future.

Response from Work Van Equipment· Jul 13, 2020

Thank you for your feedback. We're so sorry to hear your equipment was missing some hardware! We always recommend our customers contact us if there are ANY issues with your order so we can help out and contact the manufacturer on your behalf. Not only will this help us get the exact hardware you need shipped out stat, it will also help the manufacturer find how the equipment was shipped with missing hardware and prevent that from happening in the future. That being said, we're happy to hear you're enjoying your product, and we hope you give us another chance in the future ! Update in Response to Customer Edit: We completely understand not wanting to wait for hardware, especially when time is money for your business! We are not the manufacturer of the product and are not involved with what is included or excluded from their packages, but we will reach out to them to update them about the missing hardware issue. We appreciate your feedback and any opportunity for us and the manufacturers we work with to improve.

Response from Work Van Equipment· Jun 25, 2020

Thank you for your feedback. We're so sorry to hear the included plus nuts were not to par for your installation. We will reach out to you to check in and get a better understanding of the issue so we can make sure you have a safe and secure installation. We'll also forward your concerns to the manufacturer of the product to help keep this from happening again. In the future, please don't ever hesitate to contact us if you have any concerns with installation, and we'll be happy to help out!