Quick response, resolved promptly
What made your experience great? What is this company doing well? Remember to be honest, helpful, and constructive!
By Jan Č.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
412 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Wordfence (wordfence.com) has 412 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 386 reviews with 5 stars · Clear filters
What made your experience great? What is this company doing well? Remember to be honest, helpful, and constructive!
By Jan Č.
They helped me resolve some critical issues on my site within no time.
By Tahura
I was locked out of wordfence.com due to my own fault and contacted the lockout support service and bloody hell I was contacted by email the same evening with a solution to the problem. superb customer service in my opinion very polite email with a willingness to help, I can't praise them enough. wordfence is on my websites and I wouldn't use anything else!
By Paul S.
Easy to use and gives us confidence in our site security. Interactions with the support team have all been positive and quickly resolved.
By Laura
Great plugin and customer service
By Eirik S.
Great company. Excellent customer service. Very fast response and so helpful!
By Jennifer F.
support is quick and efficient thanks
By Vincent F.
Great support team!
By Steve Solaas Scuba S.