Support Response
I emailed support with an error that I had created and support fixed it promptly.
By Pam
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
412 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Wordfence (wordfence.com) has 412 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 386 reviews with 5 stars · Clear filters
I emailed support with an error that I had created and support fixed it promptly.
By Pam
After my website was hacked a number of years ago I started my subscription to Wordfence. I have had zero issues since then. Their paid subscriptions are well worth the price because their support is outstanding! I receive regular reports of IP addresses (and locations) attempting to gain access to my admin area and they are all automatically blocked.
By customer
Superb plugin and customer service!
By Aneta
Ever since sites I administered were hacked by some scammers, I have used Wordfence to defeat and repair damage by those with ill intent. I have never had any issues with them, and their service has been impeccable and timely. I cannot recommend them more highly.
By John W.
Wordfence gives us protection and the peace of mind that comes with it, AND great service!
By Hilary H.
Cannot fault this company. Great product. Even better service.
By Jed
Terrific response time.
By robert
I had a Premium license attached to a website I was no longer managing. I needed to know if I could retrieve the license for use on a different website that wasn't ready right away. Tiffany T. was able to show me that all that was needed was to click reset and the license would then be detached from the original website and ready to attach to my new website when I was ready. Timely, knowledgeable and patient. Great job!
By Nigel F.