WordfenceReviews of wordfence.com

Almost impossible to cancel. They charged our company for 4 years after we initially stopped using their service, and requested cancellation.

A complete horror show. My fifteen year old web site is gone because of Wordfence. It locked me out of my own web site. It is so complicated to unlock they made long video telling you how to unlock it and it still doesn't work. Wordfence refuses to help because I have the free version. But they gave me some steps to follow. They suggested I ask my provider to help. My host tried to follow the steps and it does not work. Wordfence refuses to help any further. I've had Wordfence for a few years now, and this is not the only problem with it, stay far far away from this company. They have no compassion for you what so ever.

SPAM Je reçois sans cesse des newsletters alors que je ne suis même pas inscrit dans leur liste. Impossible de résoudre le problème avec eux.

Trying to get into a subscription study system that I PAY FOR and constantly locked out by frigging WordFence. It's terrible. I literally cannot access my study materials because this POS keeps saying "You have been temporarily locked out of this system. This means you will not be able to log in for a while". This is also stopping me from registering for exams with the same organisation THAT I PAY FOR and if I lose my place, this could cause serious knock on effects, delays and extra expense.

Absolute shambles of a paid support system, I've been a Premium subscriber for a number of years and for the first time ever I have had to open a premium support ticket as Wordfence has repeatedly blocked ourselves and other users accessing our own website. My ticket is still yet to be resolved since opening it nearly a month ago and my last response I've received was 12 days ago. How can they charge for this atrocious "premium support ticket" system.

I've made a good 540 plus websites and WORDFENCE should now be called SCAM FENCE. Since around July 2023 all signup for free version ARE NOT FREE! Wordfence STOPS and require purchase of premium. WASTE oF TIME. DEFENDER much better for free version and a few others. Not sure who at WORDFENCE decided to go scam but no way to run a company. AS of FEB 03 WORDFENCE STILL REQUIRES PREMIUM TO USE. Set up 2 new sites and same SCAM. Receive a major warning screen with this new MUST PAY plugin that Wordfence is not set up. Weird you respond with the BS because this has now happened with around 25 DIFFERENT installs in the last 6 months. Tools used to be free. Set up parameters were free. Just not live updates. Now says you require premium license on ever single new site install

We upgraded after I saw admin accounts that didn't belong to us were present for 2 weeks. The person assigned didn't realize we already had wordfence basic around $90/year and had upgraded to about $490/year. Not a great start. Then they get all our info, which was far too much info to be giving them for what they do, a wordpress security plugin. After correcting their employee two more times they came back and said they would refund me and not fix it unless I deleted things our server requires for certain plugins to run. I knew already they weren't infected and also knew that these things were beyond the scope of what wordfence is. These are core services and standalone scripts not even in a web directory at all. The employee argued with me and then their manager put me down and implied I didn't know the basics of permissions which hadn't even come up before. They offered to refund me again and I pressed saying they needed to find and fix the actual infection. To which they ghosted me and now I'm doing a charge back. I went with Malcare, who I can see is gaining market share from them. In less than 12 hours they found two vulnerable modules and one of them was hacked. I upgraded the modules. I was in contact with about 5 people for diff issues and all were prompt and they got me setup so fast and back on track. They do their job. By the way they never tried to get me to delete our shipping service and I get daily updates on their scans. Malcare is cheaper, their support isn't rude and knows what they're doing, and their plugin actually found and fixed a hack Wordfence went 2 weeks with nothing and I found we were hacked myself due to new user accounts that shouldn't exist. In short, Wordfence seems to only care if you fit into their majority audience of making you feel safe if you have a server with only wordpress and nothing else on it. If you dare to have an actual business and server they will try to pawn off any excuse they can to say it isn't their fault. And then they will be rude to you and ghost your refund request. Don't buy Wordfence at best it's a feel good blanket that does nothing when the rain comes.

this is more like a scam company, I have my normal virgin broadband from UK, I visited a website that continuously blocked my ip but their logo is there so you can search for them, as a visitor I would never visit a website that blocks me for normal page searching, I mean you can't expect someone stays too much on a webpage if is not interesting or I couldn't find what I looked for, and blocking a public IP from an internet provider just for navigating you just make me mad and people who implement your plugin in their websites are really sick, your plugin is not accurate and time-wasting