Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jord is known for its connection to materials. In an ever more sterile and inauthentic world, we strive for unity and balance through the use of natural and reclaimed elements. Each piece transcends time and delivers unique qualities worthy of conversation.Our mission is to make conscious fashion the rule, not the exception. Personal style has meaning: it is a statement of who you are and who you aspire to be. We stay true to the idea that you shouldn't have to choose between the fashion you believe in and the luxury you want.As creators, nature guides us to make wearable works of art. As a company, we create industry-leading work and establish lasting connections built on superior quality & service. Inspired by the beauty & natural depth of hardwoods from around the world, JORD introduced raw materials to the realm of timepiece construction. This single innovation sparked a global trend and built an industryToday our international team of artists, designers, and craftsmen continues to embrace innovation: creating diverse collections with a distinctive style of conscious, boutique fashion.
JORD Wood Watches (woodwatches.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
380 approved reviews, newest moderated first
I LOVE my Jord accessories! I have a wool hat, two leather and one wood Apple Watch band and an original wood watch. The quality is the best I have ever used and the uniqueness gets me SO many compliments! I think their products are very much in style and are very versatile!
By Jessica L.
Response from JORD Wood Watches· Feb 18, 2021
Time to add a Suberhide bag to the collection! Ha! Thanks for the support Jessica!
I brought 2 matching watches for me and my partner, I fell in love as soon as I seen them in person. Great craftsmanship and there’s just so much attention and detail in the watches! 😍 one watch came broken but with great customer service they replaced it within a heart beat and was so apologetic. Definitely would recommend if you’re looking for a great looking watch! Get some many compliments 😍💕
By Maggie W.
Response from JORD Wood Watches· Feb 18, 2021
Maggie, thank you for sharing your experience with us! Glad your timepiece is catching so much attentions!
12/20/20 I do not recommend never buying in this store, a year ago I bought some items and it took almost 2 months to deliver the order and this year we have already had several conversations where they promised delivery before the 20th, it has been 3 weeks, now they do not respond, it is a company with very bad customer service, they never solve the problems of their clients, the fault of the damage or delivery is on the other companies, never theirs, they are a shame as a company (I thought they had improved, I was wrong twice)
By Faunier E.
Response from JORD Wood Watches· Jan 25, 2021
Thank you for your review, we did everything in our power to ship the items in a timely manner to you. We shipped with in 4 business days of the order with the regular shipping selected at check out. This 2020 year, in December, with the pandemic and Holiday shipping, there was a huge delay in the USPS mailing system and we stand behind them that they did everything in their power to ship quickly as well. The package arrived with in 14 business days. Unfortunately, that is longer than most but with the past pandemic situation in the nation and the mail delays, we hope you see we did everything in our power to ship quickly for you! We hope you love the watches and sunglasses and we will strive to keep our customers in the know with issues that may effect the timeline of shipping.
Over the Black Friday weekend, the price of a watch I was going to purchase dropped from $113 to $61. I decided to cancel my initial order and repurchase since the price was so great. When I repurchased at the $61, I received an email saying I was charged $102. I reached out to the company and they refused to honor the price that I paid at checkout (which I had screenshots of with the order number) because they said it was an error. The lady I spoke with through chat cancelled an order after I told her not to and prior to all of this, the watch I ordered was no longer in stock when I made my second purchase, but was still showing up on the webpage. I had been communicating with someone over email who also refused to honor the price I had when I placed the order and completely stopped emailing me back. The watches are beautiful, but I would rather not spend money at a company with such awful customer service and one that refuses to honor an error on their website.
By Lynsey B.
I just love the style of these watches. Proud owner of Cassia walnut and vintage rose.
By Olive A.
I am actually impressed! Their customer support is fantastic, gives you a warm feeling on their website. I'm for sure going to buy one of their fantastic watches. Keep up the good work! Jacob
By Jacob K.
The first time i bought a watch i was very happy with it. It did broke pretty fast within a year but i thought it was my own fault. I bought a new one but now after 1,5 year it broke at the same spot again... so as you might expect i am not buying there again. I did see pictures of the new watches were they put in more steel at the weak spots were mine broke.
By Kjell
Response from JORD Wood Watches· Jan 25, 2021
Hey Kjell, We apologize this slipped through. Please fill out an RMA form on our site under Help and we will take care of those watches! We have a repair team that can change out the parts for you!
Awful shopping experience. I ordered a brand new Jord watch from the UK, paying all the expensive duties (tax) and what arrived is unworkable product - the hands of the watch do not move even though I simply tried to reset and done everything right. Bad product.
By Diana T.
Response from JORD Wood Watches· Sep 29, 2020
Hello Diana, Thank you for letting us know about your order upon delivery! This is not typical and we are more than happy to send you a new watch to replace the one with the defective battery. I can assure you we have many inspections completed before the watch ships and we know that sometimes, unfortunately, things can happen during shipping. We can most certainly work with you on the duties back to you and the shipping to you will be free again! An RMA form can be filled out on our site under Help. Feel free to email us directly as well at [email protected] Thanks!
