JORD Wood WatchesReviews of woodwatches.com

First I love these watches. The last one I bought was for my MIL but the hands did not work properly. Jord customer service is TERRIBLE. Their communication with customers is nonexistent. We have no idea if they received the returned, non functioning watch, if it is being repaired or replaced, and no apology for our troubles. I love these watches but there are just to many watch manufacturers to buy anymore from a company that does not value customers. - Cheri

**Update** I am editing my previous review since Jord has responded. It is not singular to the Cora watch. It has been several of their models that we have fixed in-house since the Cora incident. The most recent is the Meridian line which I will add that I did email Jord support and I received a response to this review before I received a response to my support email. We will happily provide the list of watches that have been repaired in-house on this review if needed. It isn't just a singular incident with this company. Don't just trust my review but do the research for yourself. I will also add that I decided to leave this review at this point as it has become frustrating that we must deal with the Jord customer services issues in house as we did not have the support of the company. We are retail store that introduced Jord in our inventory line in 2019. We are a small mom and pop. We met with Mike Bluestone personally. We loved their product and loved supporting a local business. Everything was great the first couple of years until it was not. We have seen mechanical failures with these watches in the short timespan that we have sold them. We were promised by Mike that the product would be backed and all customer services issues would be resolved. This has not been the case. In fact, Mike is no longer an active business partner and I had the unfortunate pleasure of speaking with Salman Shah. This phone conversation did not go well and it took weeks to even get the first call. I do NOT recommend this company. The movements are cheap Chinese knockoffs. We have an in-house watchmaker who has been able to repair all the mechanical failures in-house without the assistance of Jord. They basically told us sorry we can't help you. Who doesn't have the parts to repair their $425 watches?? Save yourself from this company and do not buy from them. I can only imagine the lack of customer service from a consumer if they treat their business partners as they have done us. If you look up Salman Shah and Mike Bluestone on LinkedIn you will see that they have several business affiliations. Maybe they need to focus more on a few and fix the customer service issues.

This is ridiculous site . No reply from customer service no communication at all I paid extra money for the priority mail which was suppose to be delivered 2 days ago it was my husband's birthday.. and it's already 2 days late the item hasn't even shipped yet I emailed several time .. left so many messages about the update on my ordering body has responded me at all . Please be careful about this site I'm still waiting on their response and my order I just want my money back at this point.

J'ai acheté un coffret Frankie II & Archer, contenant une montre et une paire de lunettes de soleil. Les lunettes de soleil sont arrivées endommagées, le liseré métallique sur la branche était détaché. La montre a régulièrement affiché des retards malgré des changements de piles. Au bout d'un an, le verre de la montre s'est décollé.

I purchased my husband watch for his 45th Birthday and thought it would be a change from his beloved Movado watches. I received the watch around 4/07/20, and during the purchasing process a customer service representative was in constant contact with me. Since the Pandemic he has only worn it once and it's been kept in the beautiful engraved box. My husband took it out the other day and realized right at the start of the band the wood is chipped. Now mind you this watch is over $450. I reached out to a customer service rep and he responded within 48 hrs and advised they no longer carry the dusk for my husband watch. I responded that it was not the dusk and I was just simply trying to get a return slip, so they could fix the wood. I wasn't asking for anything free just wanted my husband watch fixed. As of today, I still have not heard back from the company. I will never purchase from them again and I strongly advised against anyone purchasing from them with this level of customer service.

12/20/20 I do not recommend never buying in this store, a year ago I bought some items and it took almost 2 months to deliver the order and this year we have already had several conversations where they promised delivery before the 20th, it has been 3 weeks, now they do not respond, it is a company with very bad customer service, they never solve the problems of their clients, the fault of the damage or delivery is on the other companies, never theirs, they are a shame as a company (I thought they had improved, I was wrong twice)

Over the Black Friday weekend, the price of a watch I was going to purchase dropped from $113 to $61. I decided to cancel my initial order and repurchase since the price was so great. When I repurchased at the $61, I received an email saying I was charged $102. I reached out to the company and they refused to honor the price that I paid at checkout (which I had screenshots of with the order number) because they said it was an error. The lady I spoke with through chat cancelled an order after I told her not to and prior to all of this, the watch I ordered was no longer in stock when I made my second purchase, but was still showing up on the webpage. I had been communicating with someone over email who also refused to honor the price I had when I placed the order and completely stopped emailing me back. The watches are beautiful, but I would rather not spend money at a company with such awful customer service and one that refuses to honor an error on their website.

Awful shopping experience. I ordered a brand new Jord watch from the UK, paying all the expensive duties (tax) and what arrived is unworkable product - the hands of the watch do not move even though I simply tried to reset and done everything right. Bad product.