WoodcraftReviews of woodcraft.com

It's a scam. No item, no reply back. Waiting for a refund via my Mastercard. Don't buy. Purchased garden set riveo5 for £289.99

Ordered $200 worth of DMT diamond sharpening stones from Woodcraft Supply LLC. Never ordered from before but appeared to be legitimate. Order shipped timely. Received product that appears to be factory seconds, damaged and/or returns. I emailed the company about condition of product but received no response. I left reviews on all items ordered (through yotpo.com) but none were published. Unethical scoundrels. Buyer beware!

Left a mediocre review of a fairly expensive Woodpecker router plane.. two months ago. The tool was missing a part that made it non-functional, and I ultimately had to source it myself. Woodpecker sent one, but it took three weeks to arrive. Reached out to woodcraft.com about the missing review, and a representative claimed, “staffing issues,” were putting things behind. I will never purchase from woodcraft.com again, and will discourage others from doing so. How can you trust a company that is filtering reviews?

Bought a woodriver no 5, everything that could be wrong with it was wrong. I left a review on their site and it was never published. It's easy to make your items look like they are premium when you suppress fair reviews that would alert buyers of their shortcomings. A very poor practice on woodcraft's side

This company can not be trusted. Several unreplied emails. Never received my order. Sorry I ever bought something from them.

I ordered a stain and a finish, and only received the finish and got a random leveler in its place. I get no emails back trying to resolve the problem. The can of stain was also dented badly I would never recommend or purchase from this company again

Updated Review “My initial experience with Woodcraft was frustrating and disappointing. On March 21, I placed an order for a 19-38 Drum Sander and Infeed/Outfeed Tables. I was charged $165 in shipping, then later discovered the sander was backordered and that Woodcraft was promoting free shipping for the same item. My efforts to get a refund or adjustment initially went nowhere. However, after posting about the issue on social media, submitting a BBB complaint, and leaving an honest review, Woodcraft finally refunded my $165 shipping charge. While I appreciate getting my money back, it’s unfortunate that it required so much external pressure for them to do the right thing. I’m sharing this update so that future customers know the full story: Woodcraft did eventually resolve the problem, but only after I had to take multiple steps to expose what I feel were misleading and inconsistent practices. If you choose to do business with them, be sure to keep a close eye on backorders and watch for any upcoming free-shipping promotions before placing your order.”

I ordered some walnut wood that came today. Just two boards but there are cracks in the wood and it is unusable for the project I’m doing. I called to see if I could return it and the phone bot says press 1 if you’re over 50 for a discount. I press 1 and I’m sent to an AI generated message trying to sell me a medical alert device. It gives a name like you are talking to a real person and then won’t shut up. You keep thinking you will get a live person but you don’t. I will NEVER order from here again.