Terrible
Terrible. Had pay for additional shipping for a package that was never sent to me. After paying for the shipping, waited a month and had to follow up where the package was. Seems they had forgot about it.
By SM
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
487 reviews
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Creating one-of-a-kind VIP Experiences that connect fans and artists. Find your next VIP event at wonderfulunion.com
Wonderful Union (wonderfulunion.com) has 487 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
487 approved reviews, newest moderated first
Terrible. Had pay for additional shipping for a package that was never sent to me. After paying for the shipping, waited a month and had to follow up where the package was. Seems they had forgot about it.
By SM
Seguro, Rápido y puntual. Gracias
By Yessica C.
Although this was a minor transaction, I have had multiple experiences with Wonderful Union in the past, and have always had great customer service.
By Donna S.
Response from Wonderful Union· Nov 25, 2019
Thank you for sharing your experience, Donna! We appreciate your feedback and look forward to sharing it with our Support team. 😄
Muy bueno.una hermosa experiencia
By Maira L.
My son will forever love The Imagination Movers. He’s 13 now, and his interest hasn’t dulled a bit. Your prices are reasonable, so thanks!
By Michaels
Meeting is too short.
By Kung, Hao C.
Response from Wonderful Union· Nov 20, 2019
Hello, thank you for your feedback on this VIP Experience. We'll share it with our Events team and look forward to making improvements to these packages. We do hope that you still had a good time at this event! Feel free to reach out to us at [email protected] if you need anything.
I received my order but am missing items.
By Tania H.
Response from Wonderful Union· Nov 20, 2019
Hi Tania, We apologies for any confusion regarding your order - our previous messages may have gone to your spam/junk folder. The items you're referring to were ultimately not produced, and a refund for those items was issued on 11/13/19 to your original method of payment. You should have already seen this refund - please send us a message at [email protected] if you have not.
Meet & Greet Meeting the Backstreet Boys and getting the photograph was great, but to just get a poster is kind of cheap for $500.00. I've seen and heard about the other VIP experiences that included food/drinks etc, that should be included for this cost. Let the fans enjoy the $500.00 instead of rushing us through a photo. Again, meeting them was great. Getting the photo op was great. The experience for $500.00 could have been better.
By S.A.
Response from Wonderful Union· Nov 20, 2019
Hello, thank you for your feedback on this VIP Experience. We'll share it with our Events team and look forward to making improvements to these packages. We do hope that you still had a good time at this event! Feel free to reach out to us at [email protected] if you need anything.