Wolferman'sReviews of wolfermans.com

I placed 7 orders for Christmas on 12/10/25. One was delivered 3 days later. The remaining 6 were in limbo. I called Wolfermans twice with no satisfaction. I tried an online chat that was worthless. I reordered the 6 items on 12/20/25 and was told delivery by 12/24/25. The packages are now out for delivery on 12/26/25. My family was expecting these items for christmas morning. I have been a customer for more than 20 years and a Passport member. Since this was taken over by Harry & David there has been horrible service. I had 2 previous orders this year screwed up, It is very Embarrassing. I will not continue ordering from this company.

ZERO stars! I will never purchase again. The last few years this place has gone downhill. The customer service is horrible. Nothing comes when they say it will, everything is late or doesn’t come at all. There is zero communication of issues. I actually called and spoke to agents multiple times who assured me my gift would arrive on time and that they had shipped then called again and spoke to another agent who said they hadn’t shipped. Please don’t waste your time or money!

Delivered when wanted...but WOW they have really made their "super" muffins smaller. Really not worth the price anymore. They are only a little bit bigger (now) than Thomas' and WAY WAY more expensive. Been getting them for 10+ years, but I think they've just lost me as a customer.

I tried to get an answer for a simple question about whether i could buy 2 packages of english muffins rather than 4. I was bounced around ai and then to a so-called human assistant who wrote a big paragraph about how complicated my issue was. this company wasn't always his bad but they just lost a customer

Image the poorest customer service you ever experienced - times by 10 and that's what you get with Wolferman's Bakery .- Last year, an order placed for Christmas was canceled without notification. At the time, I accepted partial responsibility, believing it had been placed too late. This year, I placed my order on December 1 to ensure there would be no repeat of that experience. The order was fully paid, confirmed, and scheduled for delivery on December 23. Weeks later, I discovered—without any notification from the company—that the order had been placed “on hold” due to one unavailable item. I spent over 30 minutes on the phone canceling that item so the order could proceed and was explicitly assured everything was back on track. It was not. As of December 22, the order had still not shipped. Without any communication, the delivery date was quietly pushed to December 31—after Christmas and not what was promised at the time of purchase. At no point did Wolferman’s / Harry & David notify me of this delay, despite charging my credit card in full and continuing to accept new online orders for Christmas delivery. This is not just a shipping issue. It is a failure of communication, accountability, and basic customer trust. Food and gift orders are often placed for meaningful occasions when timing matters. In this case, the lack of transparency and follow-through turned what should have been a thoughtful gift into a deeply disappointing experience.

Ordered two gift baskets on Nov. 29. Promised delivery Dec.3-5. Got an email saying one basket was delivered Dec. 3. It was not. Got email a few days later saying it was delayed. Keep in mind, these are PERISHABLES! One basket sat in some warehouse two hours from the recipient for 4 days. Finally delivered Dec. 10.

Shipping was expensive and extremely delayed. Order sat in a fedex facility for a week yet when I contacted the company no help was given and no attempt to make it right. I will never order Christmas gifts from this company again as customer service was slow and unhelpful after reporting the problem.

Horrible! I have been a long time customer who just loved gifting Wolfermans as well as buying for our family. The first year we purchased these muffins we were blown away at the size big huge thick English muffins and delicious! We received our muffins this year, oh h—- no. Not only has shrinknation taken place you used to get 6 muffins in a package then 5 and now 4 very average English muffins. Sadly these English muffins are no better than you can buy at your local grocery store. We will never order again. What a disappointment. After reading reviews we are not the only ones. I will never understand why when you have a superior product you cut corners and then totally destroy all that you have built up. These aren’t cheap to start with so instead of trying to squeeze every penny why not just continue to make a quality product. Will find another place that hopefully will take up where you left off. Don’t waste your money this is not the Wolfermans of years past.