Cas was Perfect!
Cas was professional, helpful, and polite. They were able to resolve my problem quickly, and to my full satisfaction. Thank you so much!
By Jay
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
851 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Make your own wedding website that includes everything in one place. Beautiful templates, planning tools, photo sharing app, RSVPs, plus wedding invitations and Save the Dates.
Joy (withjoy.com) has 851 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
851 approved reviews, newest moderated first
Cas was professional, helpful, and polite. They were able to resolve my problem quickly, and to my full satisfaction. Thank you so much!
By Jay
the best web !
By Lourdes
Overall I am very happy with Joy. The registry can be confusing to navigate at times but the support team is very helpful with quick response times !
By Dominique B.
Lanie, Calvin and Joy were so quick about sending a replacement part for a registry item! Most efficient customer service and all over email! Yay!
By Emily F.
Using the Joy app for wedding logistics has been helpful. It is nice to have everything regarding the wedding and reception in one hub.
By StTs
After getting to the root of the issue, my question was resolved very quickly. Cas helped me to figure out in as little time as possible why I might be having some problems. The website itself is not great all the time, we had issues with people being able to buy things off of our registry, so that we had to change all of our stuff to cash funds. And it’s a bit challenging when there can only be one owner when I’m the bride and need control things just as much as the creator of the page.
By Maddie
They tried very hard to solve my issue, I appreciate that though issue wasn’t solved yet, yet willing to still work with you, other words,” extra mile” for sure
By DONNA J. N.
Absolute unimagiable experience. DO NOT book any hotels/resorts through this company, go thru AirBnb or VRBO or anything else but this fraudelent company. We arrive at Friday Harbour in Innisfil, ON, to a broken leg on the couch, barstools that were broken, the fire alarm hanging from the ceiling to make us feel so uncomfortable that we couldn't sit or invite guests over as we had no furniture to sit on, no telivision that worked, no hand towel, facecloths, dish towels or dishcloths or toilet paper. We may as well rented a room in a barn. Disgusting and CS comm I will rate at 0
By Melaine Jeffrey- B.
Response from Joy· Jun 9, 2026
We're reaching out to you directly via email so we can learn more about what happened and review the details of your stay. We appreciate you bringing this to our attention and hope to connect with you soon. The Joy Team