WithcoveReviews of withcove.com

Both the app and website won't even let you do a provider consultation, I did all the troubleshooting recommended and waited a week and it still didn't work. Reached out to the care team a second time asking if I can get a refund if not a different way to finish my consultation and it's been a few days and I'm still waiting for a reply after sending my account info for Cove. This is extremely frustrating given I've been suffering from migraines for years and have yet to find a provider that will let me try migraine medication.

I had a very disappointing experience with Cove that raises concerns about both their clinical practices and billing transparency. Cove markets itself as a specialized migraine and headache care provider, including for more complex cases. After completing intake and engaging in detailed, good-faith communication, my care was ultimately declined due to “uncertainty” around diagnosis and medication history - issues that are standard in headache medicine and typically resolved through clinical dialogue, record review, and follow-up. Despite my repeated offers to clarify my medical history and provide additional information, care was denied before a full assessment occurred. The initial evaluation was handled by a non-neurologist, and when I requested escalation, the decision was affirmed by a neurologist/medical director without any direct interaction or discussion with me. In parallel, Cove’s billing structure was extremely unclear. Even with employer-sponsored insurance and having met my in-network deductible and out-of-pocket maximum, I received inconsistent and confusing explanations about ongoing care fees, insurance coverage, and subscription-style charges. I was unable to get a clear, upfront understanding of my financial responsibility before care was declined. Overall, Cove did not deliver the specialty care experience it advertises. The combination of premature denial of care, lack of meaningful clinical engagement, and opaque billing makes it difficult to recommend this service to patients seeking serious migraine management. I would caution others to seek clear confirmation of both clinical eligibility and total cost expectations before proceeding with Cove.

I almost never leave reviews, but today pushed me to warn others. I have not seen or interacted with any provider from this company in over a year, yet I was charged out-of-pocket for so-called “recent” care that did not occur. I requested clarification because no itemized bill, encounter notes, or fee schedule was provided to justify the charge. I’ve demanded a refund, a detailed statement, the applicable fee schedule, and immediate account closure. If this isn’t resolved promptly, I will dispute the charge with my bank and file complaints with the appropriate regulators. In my opinion, this is unacceptable and feels like fraudulent billing. Avoid this company and choose a reputable healthcare provider. UPDATE (10/20/25): After going back and forth with this provider and confirming that I did not receive care on the date in question — including providing documentation showing I was seen by another provider just three days earlier for my migraines (and would not see two different providers for the same treatment) — they claimed I was charged a copay simply because I opened the email for the provider check-in. Apparently, opening the email alone counts as a “visit,” even though you must click a link inside the message to actually begin the check-in, or log into your account from a web browser, which I never did. I can’t make this up. I’ve reported this to my insurance company and bank, in addition to exploring additional regulatory agencies to file a complaint with.

They charged me over $140 upfront and then in the name of consultation started dragging the whole process. At first they made it seem like this is a relatively easy and quick online process and then after uploading multiple video retakes and giving them blood pressure information that falls within the normal range, they wanted me to upload more videos and test my blood pressure on 3 different days with in 7 days! I wasted whole day yesterday navigating their failed video BS. They never tell any of these before taking your hard earned money first. I told them I don't have time for this, I want my refund. There is pin-drop Silence from them. Looks like I need to contact my credit card company. $150 is something they daily collect from unsuspecting victims who they call clients, but for me that is a lot of my hard earned money which is not easy to come by. I do not recommend these crooks! I will try Zip health next. If these crooks don't refund i will contact my credit card company and have do get them to take care of these frauds who take your money and do not deliver the goods.

I used them in the past and they were fine but when I went to use them after a couple years off I paid the fee for an evaluation and prescription, was promptly locked out of my account, and it’s impossible to get a human on the phone who will help. They keep referring me back to text bots. The text bots do nothing. I guess they’ve been taken over by scammers.

Save a migraine and go see a primary care doctor. They make you jump through hoops, waste so much of your time. What I couldn't get from them, I got from a primary care doctor same day!

If it were possible to give a “0”, I would. My experience began okay. I jumped through all their hoops and did the videos and gave a lengthy history. Their MD determined that I am not a candidate for migraine medication at this time so I am out the $99 consultation fee AND they have hit my card for $45 medication charge. As per gaslighting usual, (if you are a woman you know), I was told to prioritize quality sleep, eat right & exercise all of which I DO ANYWAY!!! Do NOT use this company!

My experience with Cove began fine. They prescribed a prescription that gave me relief from debilitating headaches. But then the doctor started insisting I move to a more expensive medication that I didn't want. I wanted to keep what would work. He told me that he would no longer refill my prescription and had to move to this new treatment. I cancelled and ordered the medication from another provider. This is a scam company that tries to lure you in and then switch you to their more expensive "proprietary" treatment. Don't fall for it. Start with someone else.