Customer service was Awesome
Customer service was Awesome. Stress free! As it should be. I honestly never experienced this great of Customer service before. They get A++++++
By Shalayna W.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
166 reviews
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Agency Skin is a leader in personalized prescription skincare, combining advanced treatments with ongoing care from licensed medical providers. Developed by Agency Skin's dermatologists and scientists, every prescription and regimen is designed to address individual needs and support healthy-looking skin and skin longevity. Agency is a Curology brand, headquartered in San Diego, CA and serves patients across the United States.
Agency Skin (withagency.com) has 166 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
166 approved reviews, newest moderated first
Customer service was Awesome. Stress free! As it should be. I honestly never experienced this great of Customer service before. They get A++++++
By Shalayna W.
The agent helped me resolve my issue. Sammy was clear, communicative, transparent, and very helpful. I felt immediately at ease and taken care of by them. This was so much better than the initial AI chatbot that almost caused me to cancel my subscription. P.S. Trustpilot requiring me to sign in or sign up just to submit this review causes friction. I'd recommend changing that.
By k
I had an issue with the pump on my bottle of eye cream and customer service took care of it the same day! The experience was hassle free
By Karmen
Communicating with Agency was so easy. They helped resolve my problem easily. There dark spot corrector is the best!!!!!! I recommend their products. I unfortunately had to cancel my subscription due to new medication my doctor put me on because of a pulmonary fibrosis and COPD diagnosis.
By Elizabeth W.
The customer service is great! They pay attention to your questions and needs. Very kind people.
By Geisi C.
Everyone is fast on responding, great customer service. Medicine is on point and real results.
By Maria A.
Quick response and great service
By Ashley
Agency and their support staff are great!! They are always there to answer your questions and find solutions to improve your skin and experience! Highly recommend Agency!
By Steph