Wisper InternetReviews of wisperisp.com

We continually loose internet. It can be down for a few minutes or several hours. Service never stays at the speed we pay for. If there was another internet provider where we live, I would change in a heartbeat.

Our internet service has been down or intermittent for the last 2 months. We thought it was the weather or our extender as we could reset the modem and it would work intermittently…so we bought new extenders…since we discovered this wasn’t the problem.. I called whisper who at that time said…oh we can’t even ping your outside equipment… and it will be 5 days before they could come out…once he came and checked everything agreed it was an outside equipment issue.. but had to reschedule for them to come again 5 days later to actually fix the problem as the gentleman due to safety concerns (which we understood) did not want to get on the roof as it had recently rained. Once they came out and replaced the “radio” service still was intermittent at best…we pay for the max 25 and according to the service technician we were hitting 4-12 and believes there was an issue with the repeater. Two days later I had to call Whisper again as it is still not working…the gentleman did credit me 2 months of my bill which I greatly appreciate …but I had to request it…we were also told it would be 2-3 more weeks until they could evaluate the repeater. So, yes they did credit us 2 months of service at my insistance but so need internet services as just like everyone else in the world we are a teleworking family. Every representative has been very nice no complaints with that aspect of customer service. I am disappointed in the time delays. We hold our end of the deal in paying for services on time. I would expect the same for a company that I do business with. Very disappointed in the delays.

My service has gotten progressively worse. I have called in and spoken with techs. No solution yet.

I keep having frequent outages and buffering issues when trying to stream from my phone or iPad to my TV If I had any other good choices of providers I definitely would be looking into changing

Currently I am struggling to watch even a 720p video on YouTube. Speed tests say I am getting 3mb download vs the 10mb I am paying for (80% legally required to provide so 8mb)

Only at home using wisper internet do I have frequent (every couple of minutes) disconnects with OpenVPN to work. I can go to pretty much any public wifi or even use my phone and it does not drop connections like wisper. I opened up a ticket but have not heard anything back.

Service has been very choppy over the past several months. TV and other electronics pausing and interupted.

We lost intranet last month for 4 days with no word when it would be restored. I had to get a hotspot because I work from home. Also we live in a remote/resort area and from Friday through Sunday it seems the bandwidth is full. We have streaming TV and usually goes out over that period. Thanks