Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
262 reviews
WineMadeEasy.com by Prestige Wine & SpiritsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WineMadeEasy.com is run by Prestige Wine & Spirits, a family-owned wine and spirits store featuring one of the largest selections of wines and spirits in the country. We strive to make your wine shopping experience as easy as possible so that you spend less time shopping for wine and more time enjoying it!
WineMadeEasy.com by Prestige Wine & Spirits (winemadeeasy.com) has 262 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 5 reviews with 1 star · Clear filters
Ordered a bottle of wine picked Two day.Shipping which was more than the actual bottle of wine did not receive until 5 days later. Requested a refund for my 2 day shipping. I was told no, they did nothing to rectify the situation or make it better. Do not give these people your business. There are other places That will do better with your order
By Carlton H.
I found great price so ordered a case of wine, but never got the order, since it's alcohol and requiers signature from an adult, however I tried to contact the customer service to change address or maybe pick up at Fedex location, customer service didn't help at all to find a solution, just told me this is it! Beside customer service was rude and not friendly at all!! Zero help and none flexibility to find a solution or accommodate the situation and I got charged with restock fee for 30 % of what I paid ! Just felt very frustrated! Was not told that need signature when you check out , otherwise would have asked or scheduled delivery for Saturday or when someone is at home to sign the order , just though it was very unfair !!
By Julia L.
Beware! Bought some bottles of Morgon Cote du Pye. We really enjoyed it, so we bought four more bottles July 2023. Opened up one of the bottles Feb 2024 and it turned (skunky), opened a second bottle from that order. It was equally bad. Contacted WineMadeEasy and they never responded about our concerns and a refund. All four bottles purchased were bad. Lesson learned. Nonexistent customer service. Will never buy purchase wine online again, especially from this establishment.
By Joanne K.
The bottles came with the labels either ripped or discolored. The wine tasted spoiled. I won't order from WineMadeEasy.com again.
By C L.
I googled non alcoholic red wine and Rawon's Retreat appeared. I clicked on it and it took me to your website. I ordered 3 bottles of it and had to pay $19.99 for shipping (very expensive compared to other stores in New York). I received it and started to drink it and found there was alcohol in it. I am alcohol free and this was very dangerous and concerning to me.
By Patti G.
Response from WineMadeEasy.com by Prestige Wine & Spirits· Sep 14, 2021
We're sorry for your experience! I'm not sure how Rawon's Retreat appeared on Google as a non-alcoholic wine, but we definitely don't advertise it as such. If anything we sold was non-alcoholic, we'd make sure that was in the product title on our website. As far as shipping prices, wine is very expensive to ship, unfortunately, due to its weight, size, and the fragility of wine bottles. We do offer shipping discounts to certain regions on larger orders, but otherwise we charge the rates the carriers give us. Other sites may offer less expensive shipping, but usually that just means they're building the shipping cost into the product price. We feel our product and shipping prices compete with just about anyone.
