Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
229 reviews
Wine InsidersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Wine Insiders (wineinsiders.com) has 229 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 153 reviews with 5 stars · Clear filters
Wine Insiders is my go-to for keeping the house fully stocked, and also when I need to buy gifts. The selection is immense, and I’ve been able to try new varietals from new regions at great prices. And they have a deal, it’s a steal!
By Kevin C.
It is verrrrry seldom when something goes wrong but when it does, WineInsiders customer service makes it right! They are pretty close to the customer service at Chewy.com. That is saying a LOT! I have been a faithful customer for a lonnnnnggg time and now I can highly recommend them! Cheers!
By Gigi Hall M.
What made my experience great was being able to reach out to Wine insiders when I had a question! I also appreciated the offer they gave me for my first order. I ordered 8 wines and Hvave recently tried the Cabernet Franc from Ethic Drinks! Excellent wine! Looking forward to trying the others soon!
By Ira I.
Response from Wine Insiders· Mar 12, 2025
Hello Ira, Thank you for your kind words! We're delighted to hear that you had a great experience and that our team was able to assist you. It’s wonderful to know you enjoyed the Cabernet Franc from Ethic Drinks, and we hope the rest of your selections are just as enjoyable! If you ever have any questions or need recommendations, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing [email protected]. Cheers, Wine Insiders Customer Service Team
Great service. Will definitely order again and again
By Marcia M.
Response from Wine Insiders· Mar 6, 2025
Hello Marcia, Thank you for your kind words! We're thrilled to hear that you had a great experience with our service and that you'll be ordering again. Your support means the world to us! If you ever need assistance or have any questions, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing [email protected] Cheers, Wine Insiders Customer Service Team
Put the items in my cart and went to checkout. Entered credit card info and hit pay now. NOTHNG! Tried another browser same result. Apparently there was a software glitch which has been fixed.
By Norman
Response from Wine Insiders· Sep 12, 2024
Hi Norman, I’m truly sorry to hear about the issues you faced with our checkout process. I understand how frustrating it must be when things don’t go as planned. We’ve been working hard to fix some recent system glitch, and everything should be functioning properly now. Could you please try refreshing the website or adding the items to your cart again? If you continue to encounter issues, we’d be more than happy to assist you directly with your order. One of our representatives will reach out to you at 315-866-6414. You can also contact us via email at [email protected] or through live chat or by calling us at 1-800-615-7304. Thank you for your patience, and we’re here to help resolve this for you. Best regards, Wine Insiders Customer Service Team
Jennifer, customer rep, is awesome! She was a great help getting my order placed!
By WineLover
Response from Wine Insiders· Sep 12, 2024
Hi WineLover, Thank you so much for your kind words! We're thrilled to hear that Jennifer was able to assist you effectively and make your ordering experience smooth. We’ll be sure to pass along your feedback to her. At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer. Should you need further assistance. please do not hesitate to contact us at [email protected], through live chat, or by calling us at (800) 615-7304. Cheers, Wine Insiders Customer Service Team
I've ordered from Wine Insiders twice now, with mixed experiences that ultimately ended positively. While my recent order faced some delivery challenges, I appreciate how Wine Insiders made things right. The delivery process can be complex, especially with age verification requirements, but patience goes a long way. When issues arose, Wine Insiders' customer service, though initially could have been more sympathetic, ultimately showed they cared. They provided a gift card to compensate for our inconvenience, which was particularly thoughtful given our extra travel to pick up the package. It's worth noting that once the package is with FedEx, many issues are out of Wine Insiders' control. However, they still took responsibility and worked to resolve our concerns. The wine itself is excellent - my wife is thoroughly enjoying her birthday gift. I'm puzzled by comments comparing it to cheap wine; in our experience, the quality has been impressive. While there's room for improvement in some aspects of their customer service, Wine Insiders seems receptive to feedback. Our first order was flawless, and despite the hiccups with the second, their willingness to make things right earns them 5 stars from me. If you encounter issues, I recommend communicating clearly and patiently with their team. In my experience, they're committed to customer satisfaction and will work to resolve problems. Overall, if you're looking for quality wine with a company that stands behind their product, Wine Insiders is worth considering. Just be prepared for potential delivery complexities, especially regarding age verification."
By John R.
Response from Wine Insiders· Sep 17, 2024
Hi John, Thank you for your feedback. I’m glad to hear that, despite the delivery challenges, you’re enjoying the wine and that our team’s efforts made a difference. We understand the delivery process can be complex, and we appreciate your patience. Your recognition of our response and the gift card means a lot to us. If you have friends who might enjoy our wine, we’d love for you to share the experience. They can get $25 off their first order of $50+, and you’ll receive a $25 coupon when they make a purchase. Simply refer them here: https://wineinsiders.com/pages/refer. We’re committed to continuously improving our service, so if you need any further assistance, please don’t hesitate to reach out. Cheers, Wine Insiders Customer Service Team
Jennifer was very patient and took the time to answer my questions - she even helped me with a problem that I had with a long-ago order, which she certainly did not have to do.
By Laura V.
Response from Wine Insiders· Aug 20, 2024
Hi Laura, Thank you so much for your feedback! We're thrilled to hear that Jennifer provided you with the level of care and attention you deserve. It's great to know she was able to assist not only with your recent questions but also with a past order. We'll be sure to share your kind words with her. We continually strive to provide our customers with the best experience and are always here to assist you with your future wine needs. At Wine Insiders, we believe that the only thing better than enjoying great wine is sharing it with friends. We’d love for you to spread the word! When you refer a friend, they’ll receive $25 off their first purchase of $50 or more, and as a thank you, you’ll earn a $25 coupon once they make a purchase. Just click the link to get started: https://wineinsiders.com/pages/refer. We truly appreciate your business and should you have any questions or concerns, please do not hesitate to contact us at [email protected], through live chat, or by calling us at (800) 615-7304. Cheers, Rowena T Wine Insiders
