Bob's review of wine shipments.
Agent was very helpful & quick in getting me an answer to my question on delivery.
By ROBERT A G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
229 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Wine Insiders (wineinsiders.com) has 229 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 153 reviews with 5 stars · Clear filters
Agent was very helpful & quick in getting me an answer to my question on delivery.
By ROBERT A G.
I ordered 3 cases of wine and noticed that the first order was more expensive than the second & third orders. One bottle was not discounted. Jonel adjusted the cost and gave credit towards my next order which will occur in the near future (LOL!). Thank you for good wine and good service.
By Jim Q.
I had an issue with a missing bottle of wine in my shipment. Fedex had repackaged my order and one bottle was missing, assume due to breakage. Wine Insiders were very prompt in dealing with this and issued me a credit. I have been very happy with the quality of the wines and service.
By Betsy
Had issues getting the promo discount on my wine, most likely due to user error. Using the chat option I was put in contact with John. He was great. He assisted me with getting the promo discount and made sure it was directed to my alternative delivery location. Couldn’t have asked for a better outcome. Thanks John.
By Robert C.
Good honest company, but today they promised me $8.99 a bottle but charged me $9.99 each for 14 bottles Still the best wine company
By customer
I had a shipping issue (not wine insiders fault) but fedex and John and Lenard both were fantastic representives and handled the issue quickly! Great customer service!! Kudos!
By Michelle S.
Prompt and helpful service.
By Mitch R.
Customer service, good selection of wines in a good price.
By Avi