Wine EnthusiastReviews of wineenthusiast.com

Customer service is none existent with this company, sent numerous about an issue I had with a recently purchased wine cooler, and either no reply or a generic e-mail saying that how it is! DO NOT BUY FROM THIS COMPANY, YOU HAVE BEEN WARNED!

This company is horrible. If I could give 0 stars I would. Stay away. We never received 1 of the 5 boxes of wine glasses purchased (4 glasses in each box). The company says they shipped the 5 boxes in two separate larger boxes. One of the boxes had 3 boxes in it, the other had 1 box... we are still missing the 5th box. The company won't do anything about it as they say they shipped it. The company says they put 2 boxes in the 2nd box, but when it arrived it just had 1 box inside. After almost two hours on hold (literally 2 hours) they basically told me to pound sand... They "completed their investigation" and wouldn’t do anything to help me get the missing box I ordered. I told them I could send pictures of the boxes they sent and prove they only sent 4 out of the 5 boxes, but they didn't want the proof. Said their fulfillment team said there were 2 boxes in the 2nd box so it didn't matter what I told them or what proof I could supply. In addition, they wouldn't let me talk to a supervisor. Just pushed me into a voice mail box. If this isn't enough, one of the glasses broke after we washed them after taking them out of the box. My husband was drying it and it just shattered in his hands. We have never had that happen with a wine glass before. These glasses are supposed to have a 10 year warranty... if they break they promise to replace them (fushion wine glasses). Company didn't honor the warranty and has not replaced the broken glass. Seriously, learn from my pain and steer clear of this company. Horrible customer service and crappy quality of glasses. I will never purchase anything from this company again!

I have a Eurocave wine cooler and the sensor and Control Board went out over 5 weeks ago. I called Wine Enthusiast and they sent the wrong part - for a dual temp unit not single. My technician (Wine Enthusiast recommended person) called them and they sent another part and again the wrong unit. We called back and technical support said they would fedex the right sensor and Board right away. This was three weeks ago and have sent three emails and have called three times and have heard nothing. WE Enthusiast technical support cannot seem to get the warehouse to send the right part ? I do not get this company. I have spent close to $1000 in technician fees and have a wine cooler full of wine that is not cooling and I am getting nowhere with technical or customer service. I cannot believe how bad this company is !! Update - got a response from WE that my part was backordered to Nov 5. It is now Nov 8 and have sent two emails asking for status and have heard nothing back. Their customer service response is so bad.

I purchased a EuroCave from the Wine Enthusiast in October 2020. During the summer of 2022 It stopped working ( cooling) and the door needed adjusting. I called Wine Enthusiast for the manes of service technicians in my area. They provided 3 phone numbers , two were disconnected and the third was 250 miles from my home. I called them back and was told they would not supply me with any names since it was not under warranty. So now I have a $3000 box that does not work.

I work for a design/build firm. Our client's order was in excess of $11,000. When we assembled the units, we found that components were missing and, after six months, they still have not arrived. I've received numerous excuses and promises, and I have heard nothing substantive with regard to when the actual missing components will arrive. Zero credibility in their system at this point, which is so disappointing.

I echo the complaint about poor customer service. I called several times over the course of two days after repeatedly hearing that I was "tenth in line". On my most recent attempt I got through the queue only to find myself back in the queue after the rep. put me on a "hold". 55 minutes on the line and I resolved (I hope) a minor issue. The product is pretty good but if you have an issue or question (and at some point you will), you'll face a challenge. And I'm not even mentioning the crazy delivery issues from several years ago.

This company has the worst customer service I’ve ever experienced. I ordered a wine cooler, they sent me the wrong one (a much smaller, cheaper model), then they refused to fix the issue. They wouldn’t refund my money, promised a manager would call me then never did, said they’d pick up the wrong cooler and once it was received send me the correct one (after I waited over 4 months for a resolution) but they never scheduled FedEx to pick it up. They just out and out lie, not to mention never offer any sort of retribution for THEIR error. And just wait, they’ll comment on this review saying they’re sorry for the mistake and have sent me a request for more information which is another lie. Trust the horrible reviews and avoid this company at all costs.

In 2016 I signed up for a 10-year replacement for the Infiniti glasses eight of each the Cabernet and the Chardonnay. Over the years I have broken the glasses and called them, I think at the most twice ,maybe three times to get replacements for which they charged a reasonable shipping fee. No questions asked and great customer service. Come today September 2nd 2022, I called for replacements. I asked for six of one and four of the other because they broke over the last several years and I'm slow to ask for replacements and I've limited room to store them. They wanted to charge me $99.99 and they're saying they are now needing to recoup the the expense of the glasses. So in other words, and I tried to get them to make this clear, they're reneging on my deal. Even if that's half the price of the glass that they sell now that's not what was agreed upon 10 years ago. Needless to say I'm not spending $99 for glasses from them even if they were worth. I feel that this company is being completely dishonorable. I suppose it's possible when I signed up for it 10 years ago there may have been a clause that said the agreement was subject to change, but like I said, I've had two or three replacements, no questions asked, great customer service, for just the cost of shipping, so I really think this is wrong. I encourage people not to sign up for these kinds of deals with wine enthusiast, maybe they changed ownership? who knows? Not okay.