Wind & WeatherReviews of windandweather.com

I received an waxed amaryllis bulb. The wax was broken. I called the company and spent 45 minutes getting a replacement ordered. The person said she would expedite the package so it would arrive before Christmas (3 to 5 days). When it arrived on Dec 31st, it was again broken (the box was in tact and undamaged - so they just sent a broken wax bulb). Do not use this company. Poor quality goods and poor customer service. If you say you are replacing something, dont send it late, and goodness sakes, dont send another subpar good. The rule is under promise and over deliver, not the other way around.

My experience is that Wind & Weather is not forthcoming. They provide a discount code but do not apply it. When I ask, I am told the discount is the catalog price. They also charge insurance; it is mandatory. So we have to pay to make sure they send the order. They are the only company I am aware of that has a mandatory insurance charge. Just another sneaky way to charge more.

My husband bought me the White Amaryllis Garden for Christmas, it arrived on Dec. 4, we opened it right away and watered it and set it on table near sunny window. It is now Dec. 30th and what a SAD basket it is. Only 1 of 10 Star of Bethlehem bloomed, 5 of 8 tulips are struggling to bloom at all different times. The Amaryllis is poking along and I give this experience a 2 solely on my high hopes for the Amaryllis. What a sad, mess of a basket. I will NEVER request another one again. Also, I am an EXPERIENCED gardener so not a novice in this regard.

Billing incorrect amounts and billing twice which results in pending charges on bank accounts and credit cards. very disapointed in merchandice. Hanging LED paper star. 60 SOME DOLLARS LATER A PIECE OF CRAP. Now I have to figure out how to return it!

I have order on two separate occasions from this company. Both items were late getting to me. The first was a hummingbird feeder bought as a Christmas present. Never heard from the company and it arrived in February. Not too big of deal since it couldn't be used right away, but I think they should have contacted me since I ordered it for in November. Second item was a witch we order the n July for Holloween. Again nothing from the company and it arrived two days after Holloween. Horrible customer service, catalog goes directly into recycling bin without even opening it now.

Wind and Weather is under new ownership and with that they have changed their shipping costs. Now most items have either $20 to $25 shipping changes. In addition that slap on a mandatory $5 insurance to whatever is ordered. What is worse is that the taxes charge on the sale are incorrect and overstated. Taxes should be charged on destination location. For me that is 5.9% on items and shipping changes. However, each item I have looked at appears to be be charged at a high rate around 9-10%. Potentially every purchase is skimming another couple dollars off the top. This is not even an incorrect source tax rate as Madison, VA (where Wind and Wether is based) has a tax rate of 5.3%.

I ordered in March. It was supposed to arrive in mid May. It is now the end of June. Customer Service is a recorded message telling you to give it more time and immediately hang up. I have tried to communicate with them using all of the possible ways that they have and have heard nothing! Too bad. They have some things that I would love to have but I have had it with this company!!!

I ordered a wreath three months before Christmas. It did not arrive til 3 days before. In the meantime, I ordered a second one because I really wanted it and wrote to say that the second order should be cancelled if the first was coming. The second one also did not arrive til 3 days before. Neither were like the photo (brown instead of red) and both smelled to high heaven. Very inappropriate for Christmas. Tried to return right after Christmas. They refused to take it back, even after I called to explain. I am out $300 and will never order from them again even though they have been one of my faves for years.