Avoid at all costs
Avoid at all costs. Give the impression they are London based-it’s China. Items are of poor quality! Avoid Avoid!!!
By JED
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
478 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wilson Carter is listed under Events & Venues.
Wilson Carter (wilson-carter.com) has 478 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
478 approved reviews, newest moderated first
Avoid at all costs. Give the impression they are London based-it’s China. Items are of poor quality! Avoid Avoid!!!
By JED
massive scam. Do not buy from them. straight from China, nothing to do with London. Looks nothing like the picture. Absolute rip off
By Adrien S.
They claim to be in London when they are in China. Delivery takes 10/12 days material is of poor quality. They don’t want you to return so make it very difficult. Have asked for return label a number of times and getting nowhere. Do not buy from them.
By Meg
After waiting three week to receive a jacket that looks nothing like what is shown on line, I am highly disappointed with this company. If I could up load a photo of this cheap flimsy white Victoria classic tailored jacket which looks like a chap thin lab coat and cost me £34.95 , reduced from £69.05, I would. It is an absolute disgrace. I wouldn’t even give a one star to this company. Please do not waste your money. Highly disappointed. I will unsubscribe because they don’t stop asking you to buy cheap rubbish. This company needs to be taken of the website. I wish I had read the reviews before ordering. They have taught me a lesson. Check reviews at all times before buying anything on line. I am shocked absolutely shocked.
By Gill
Delivery - excessively long. Quality - absolutely dreadful and nothing like illustration. Value for money - cheap, very poor for the price. Straight in the bin. I will not even attempt to get my money back as I will doubtless be offered allsorts of enticements, everything but my money. I would have to pay to return the item, to add insult to injury. Do not buy from this site.
By Susan
I ordered a dress , normally 100£ waiting a long time for delivery I realised that dress is not coming from London !! I just received a parcel, a few days before the party , I received a piece of weightless, stiff and synthetic material, you can see through it !!! I am shocked, cant believe it 😳 there is not quality to it , just joke I am going yo the bank now , what is interesting i received a fraud alert on my phone just now , its the first time I didn't check the company on trust pilot, I become so gullible seeing the logo with Wilson & Carter from LONDON!!
By Et
FRAUDSTERS ALERT IVE SPENT £155 I FELT REASSURED THAT THE LONDON BASED CLOTHING SHOP WAS HONORABLE AND THAT THE RETURN WAS "EASY: NOW I FOUND OUT THAT UNFORTUNATELY THE WAREHOUSE IS IN CHINA AND ITS ALL A MASSIVE LOAD OF SMOKE AND MIRRORS. AFTER 4 EMAILS I AM NOW BEING OFFERED 15% MONEY BACK OR DIFFERENT CLOTHES OF OTHER SIZES OF THE CRAP MATERIALS THE SIZES ARE RIDICULOUS THAT I ORDERED I RAISED A CHARGEBACK WITH BARCLAYS AS THEY ARE ACTING FRAUDULENTLY DO NOT BUY FROM THEM
By Alex
I wouldn't want to give it one star. The dress was not as it appeared on the website, the material was like a fine bin liner. I had to exchange many emails to get an address, which I did. I informed my credit card bank and made a dispute with the company. I eventually got my money back not without a fight through emails. Whatever you do, DO NOT use this company. They are based in China not London, very deceiving. Do not settle for a percentage of a refund. I believe this is a fraudulent company. Address below.... Hangzhou Sumai Technology Co., Ltd. 3rd Floor, Building 3 No. 55 Yifeng Road Xiasha Street Qiantang District Hangzhou City Zhejiang Province China
By Amanda W.