Customer service
Customer service
By Steve L.
Response from Willow Lake Lending· Dec 23, 2025
Thank you for taking the time to leave this positive review. We appreciate your business.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
762 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Willow Lake Lending puts our customers first with the best in benefits and customer service. We never charge prepayment penalty fees and in most cases, we can have your funds deposited the same day you apply. We want to help everyone that we can when an unexpected financial expense happens.
Willow Lake Lending (willowlakelending.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
762 approved reviews, newest moderated first
Customer service
By Steve L.
Response from Willow Lake Lending· Dec 23, 2025
Thank you for taking the time to leave this positive review. We appreciate your business.
This company was very easy to work with. Very easy to help me with the forms and speed the process up and I received my funds very quickly and I’m happy about that. Thank you so much.
By Eileen R.
Response from Willow Lake Lending· Dec 22, 2025
You're most welcome and thank you for the five-star review, Eileen! We're glad you chose us as your lending partner.
They are charing me 515% apr Thats insane.
By No R.
Response from Willow Lake Lending· Dec 19, 2025
Hi , thank you for reaching out. We would like to help, but unfortunately, we are unable to locate your account with the information provided. Please contact us at [email protected] or at (855) 857-5253 so that we can further assist you. Thank you.
I was surprised to get the loan. Thank you.
By Laura Patricia Henry H.
Response from Willow Lake Lending· Dec 19, 2025
Hi Laura, thank you for your five-star review! We're glad to hear our Customer Care was able to get you the funds you need. We know we will continue to earn your business. Thanks again!
Very Rude Agents. I notify the agent that I did not receive a loan, did not even apply, Agent Amando was very rude, A customer is letting you know an issue and frustrated because I have never done business with this company, and all I got in return was rudeness. I didn't curse, just voiced my opinion this is not my account, which is frustrating. Fraud department got the bank on the phone, and it was verified that the bank does not have an account with me, still taking me through unnecessary hoops when it was clearly verified, I did not obtain this debt. I would never consider being a potential customer if this is how you get treated.
By Gabrielle
Response from Willow Lake Lending· Dec 19, 2025
Hi Gabrielle, thank you for reaching out. We would like to help, but unfortunately, we are unable to locate your account with the information provided. Please contact us at [email protected] or at (855) 857-5253 so that we can further assist you. Thank you.
I needed assistance with a loan. Willow Lake Lending made the process straight forward with easy steps to get you thru. Highly recommend. Thanks
By Erik V.
Response from Willow Lake Lending· Dec 19, 2025
Hello Erik, you are very welcome. We look forward to working with you as your lending partner. Knowing you would recommend us to others is what we strive to accomplish and the best compliment we could receive. Thank you!
I got a fast and quick response!
By Stephanie C.
Response from Willow Lake Lending· Dec 18, 2025
Thank you for the five-star review, Stephanie! We're glad you chose us as your lending partner.
My experience was awesome sauce it was quick easy I received funds by 5pm same ❤️🙏
By Kamisha La Shawn O.
Response from Willow Lake Lending· Dec 17, 2025
Thank you for the review. We are pleased to gain this feedback as we do strive to make the loan process as quick and easy as possible. We appreciate your business.