Embark has locked my card and held up…
Embark has locked my card and held up my credit balance (around $700) for over a month now. The reason is I took out the Home Equity Loan and the closing company issued a check to pay off the credit card’s outstanding balance (as a condition for the loan) and Embark insists on showing them the cleared check and where it came from (although they had deposited the check and it had cleared a month ago). I had to call the closing company to get the cleared check, and also fowarded them the msg from the closing company stating it’s the legitimate pay off the card’s balance as part of the Home Equity loan. They have received what they requested for over a week now, and my card’s still locked, with the credit balance (overpayment) of $700 which I could not get to! Be careful when you take out lower-rate loan yo pay off Embark card’s balance: they would hassle and hold up your card, and take their time! Not sure what I should do to get my $700 credit balance back; tired of keep calling their service number and got the run aound answer on this issue!
By D B.


