Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
762 reviews
Willow Lake LendingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Willow Lake Lending puts our customers first with the best in benefits and customer service. We never charge prepayment penalty fees and in most cases, we can have your funds deposited the same day you apply. We want to help everyone that we can when an unexpected financial expense happens.
Willow Lake Lending (willowlakelending.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
762 approved reviews, newest moderated first
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By Danielle
Response from Willow Lake Lending· Feb 10, 2026
Hi Danielle, we appreciate the five-star review – thank you! We’re happy to hear that our Customer Care team made it easy for you. Thank you for choosing Willow Lake Lending.
It was a smooth seamless process loan arrived on time just as app stated.
By Rosalind M.
Response from Willow Lake Lending· Feb 10, 2026
Hi Rosalind, thank you for your five-star review! We're glad to hear our Customer Care was able to get you the funds you need. We know we will continue to earn your business. Thanks again!
Erica B was absolutely professional and amazing. She gave me options and was proactive in offering solutions.
By Erika St J.
Response from Willow Lake Lending· Feb 10, 2026
Thank you so much for taking the time to leave us a five-star review! We are thrilled to hear that one of our customer care agents provided you with exceptional service. Receiving these types of reviews brightens our day! We want to make sure you are completely satisfied with your experience, so please don't hesitate to reach out to us if you have any questions or concerns. You can contact us at [email protected] or by calling our dedicated customer service line at (855) 857-5253. Thank you again for choosing Willow Lake Lending and for being a valued customer. We look forward to serving you again soon!
The Company was fast on their reaction and responded back with urgency
By Shanee W.
Response from Willow Lake Lending· Feb 9, 2026
Thank you for taking the time to leave this positive review. We appreciate your business.
When facing financial challenges, borrowing money may seem like a viable option. Nevertheless, this company's finance charges are unreasonably high and their practices are RIDICULOUS!!! STAY FAR AWAY OR YOU WILL BE RIPPED OFF!
By Sandy G.
Response from Willow Lake Lending· Feb 6, 2026
Hi Sandy, thank you for reaching out, We are always here to help. We are firmly committed to ensuring that our customers have a clear understanding of the fact that this is an expensive form of borrowing. As such, we make it a top priority to provide them with a comprehensive breakdown of our rates and terms, while also providing full disclosure on all fees associated with the loan well before originating the loan. Our goal is to ensure that our customers are fully informed and equipped to make informed decisions regarding their borrowing needs, while also fostering a culture of transparency and trust in all our dealings. We strongly encourage our customers to take advantage of our no pre-payment penalty policy by paying off their loan early. Doing so will result in substantial savings on interest charges. Additionally, customers have the option to make additional payments towards the principal balance of the loan, which can help reduce the overall cost of borrowing. We believe that these options provide our customers with greater flexibility and control over their finances. Reviewing your account, we see that we attempted to reach you to resolve this matter but were unsuccessful. Please feel free to contact us directly at [email protected] or (855) 857-5253 at your earliest convenience so we may resolve this issue. Thank you.
You really surprise me Everybody was turning me Down I wasnt Expecting you were going to approve me But then you came in Right in time to help me pay my Rent. Thank you so much
By Bayardo E.
Response from Willow Lake Lending· Feb 4, 2026
You're most welcome and thank you for the review, Bayardo! We're glad our staff was able to help you with the funding you requested in your time of need. Let us know if you have any questions at [email protected] or at (855) 857-5253.
Customer service great
By sandra D.
Response from Willow Lake Lending· Feb 3, 2026
Hi Sandra! Thank you so much for leaving us a fantastic five-star review. We're thrilled to hear that you had an amazing experience with our Customer Care Team. Providing excellent customer service is our top priority here at Willow Lake Lending, and we're grateful for the opportunity to serve you. Thank you again for your business!
My experience was great because everyone I talked to were really helpful in giving me information when I asked any questions or were really helpful if I needed to change something with my loan that would benefit me upon paying on time.
By customer
Response from Willow Lake Lending· Feb 3, 2026
Thank you for the feedback. We love to hear from our customers, especially when it comes to the level of care they received from our account specialists! We appreciate your business.
