Willards HVAC SupplyReviews of willardshvacsupply.com

Scam! Ordered an HVAC control board that arrived not only as a different part number, but damaged with all wires cut off of it, burnt spot, and corroded. No response from the seller after multiple attempts. Merchant claims to be from South Carolina, but they shipped me a broken board from Singapore.

SCAM ALERT !!!! Ordered part on September 11th, it’s September 23rd and I still don’t have the part. I have called 4 times , sent many emails owner won’t call me back or reply to emails. this is a scam.

worst company I ever dealt with terrible service …... I spoke with some one on Monday claiming my item will be on the way that day well ,4 days later contacted em and ask for a tracking info and their response was I don’t have it yet but you order should arrive between 25th and 30th .. if you need parts don’t waste you time with Willard’s LETS SEE OF THEY GONNA REFUND OR KEEP THE $

Will not recommend this place very slow at doing anything and it’s been three days and still have not heard anything about tracking or anything he’s very lazy and way to slow I’ll be for sure getting a refund from this place or I will raise hell on this place and everyone apart of it.

Order a circuit board for my Goodman HVAC. The shipping time to recieve part was 3 to 5 business days. I ordered the part on 1/20/26 it is now the end of the day on 1/29/26 and still not received the part. I called three days ago and got no answer so I left a message about the issue ask for them to reply the next day I still haven't heard back from them so I called another number I found on line for them. Talked to individual said for me to text him and he will send me a tracking number. After he sent me a tracking number I look up the part and it's been not moving anywhere since 1/24/26. The day I sent a text back stating what I found out on the tracking number saying the part not showing that it's on the way to my location and feel that they should start processing a refund because it's way past due and to go elsewhere to fix my heater. No response so I called again talked to individual that had before and he said I would have send a email to do a refund. Sent email the response I get is I have send part back before they will do a refund. My reply was but you want me to pay for an item that I haven't received. Thier response still the same have to return part to get refund. They are difficult to communicate with and looks like I'm not going to recieve a part and not get a refund.