Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™· Nov 27, 2023

Thank you for your positive feedback! We're thrilled that our quick service, easy returns, and reliability have made us your preferred choice for wig orders. If you ever have more feedback to share or anything specific you're looking for in the future, feel free to let us know. We appreciate your trust and look forward to serving you again!

Response from Wigs.com – The Wig Experts™· Nov 27, 2023

We appreciate your feedback. We are sorry to hear that your last purchase didn't work out. We are happy the return process was smooth and easy for you. If there's anything specific you would like assistance with or if you have further feedback, feel free to let us know. We're here to help ensure you have a positive experience with future purchases.

Response from Wigs.com – The Wig Experts™· Nov 27, 2023

Hi Cheryl, We're thrilled to hear that picking your style and color was easy, that our model showcasing the color helped, and that you were well-informed about shipping and delivery. We're delighted that the color and synthetic hair exceeded your expectations, and the flexibility to curl the wig was a pleasant surprise. Enjoy your first wig, and it's fantastic that you have a plan with your hairdresser for a custom touch. Feel free to reach out if you have more questions or need assistance in the future. We look forward to serving you again!

Response from Wigs.com – The Wig Experts™· Nov 27, 2023

That's wonderful to hear! We're thrilled that your wig arrived quickly and exceeded your expectations. It's fantastic that you found it perfect right out of the box.

Response from Wigs.com – The Wig Experts™· Nov 27, 2023

Hi Lyudmila, We're delighted that you found our virtual consultation service excellent and that our representative, Aryana, was helpful and competent. It's great to know that you like the wig, especially for its natural appearance. Thank you for sharing your experience. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™· Nov 27, 2023

Hi Astrid, We are saddened to hear Star Quality doesn't fit you. We see that you typically order petite wigs, and this one is average. Unfortunately, we can't offer the ability to return the item if it has been worn and isn't in original condition. Still, we see you recently ordered another style, which is a petite cap. Please know that if you get an item that doesn't work and is in its original condition, you can return it. We appreciate your feedback and having you as a client! Warm regards, The Wig Experts

Response from Wigs.com – The Wig Experts™· Nov 27, 2023

Hi Jo, To better assist you, we would recommend a virtual consultation. We know shopping online and wondering if it's right can be challenging, and based on the part of the process you are on, you would be the perfect candidate for a virtual consultation. This free premier service that we now offer will help us better serve your needs! Virtual consultations allow you to do a one-on-one Zoom with one of our experts. This allows us to show you how to measure, go over styles and color options, and answer any questions you may have. If this interests you, let us know, and we will gladly schedule a meeting with you. You may also book online by using the link below: https://www.wigs.com/pages/virtual-consultation In regards to your refund, we don't refund shipping costs. When you use our pre-paid return label, $10.95 is deducted from your refund, and we don't reimburse you for the shipping. We understand that it took longer to get to you than expected. Therefore, we will refund you for the second day air shipping. Thank you for your feedback. Sincerely, The Wig Experts

Response from Wigs.com – The Wig Experts™· Nov 27, 2023

Thank you for the kind words! We're thrilled you had a great experience with our customer service!