Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
55 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a family-owned flooring company that has been in operation since 1959. We are proud to be a small, female-owned business. We are a full service flooring dealer providing quality product solutions and professional installation methods. No job is too large or small for us! We have the tools and expertise to complete a wide range of residential and commercial project sizes. We service the Roanoke Valley, Salem, Smith Mountain Lake, the New River Valley, Botetourt, New Castle, and Rocky Mount.
Whitt Carpet One Floor & Home (whittcarpetonesalem.com) has 55 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
55 approved reviews, newest moderated first
Great service from start to finish!
By Jesse & Louise W.
Response from Whitt Carpet One Floor & Home· May 23, 2017
Jesse & Louise, thank you so much for the positive feedback! We truly appreciate the opportunity to work with you!
Measurements were accurate; Installation was done on schedule; Workmanship was good.
By John
Response from Whitt Carpet One Floor & Home· May 19, 2017
Hi John! Thank you for your feedback! We look forward to working with you on your next flooring project!
It took 3 sets of installers. The last one was the very best. The first noticed the measurements were wrong, the second took the faulty carpet away to be re-cut. The last guy came by himself and was very professional
By Sydney N.
Response from Whitt Carpet One Floor & Home· May 19, 2017
Thank you for your feedback, Sydney. We always want to give the best service possible, if you need anything else please don't hesitate to give us a call at 540-380-4697.
Salesperson, Emily, VERY friendly and VERY helpful and knowledgeable. Price of materials to value is excellent. Only hiccup however, is the install WAS NOT completed by the sub-contractor as Whitt advertises. There was no heppa vacuuming before the old was taken up and after the new was laid. A small simple vacuum was used which didn't do too much other than leave vacuum tracks. I had to go over each room after the install with personal vacuum. The subs and Whitt need to be on the same page if Whitt is not using their own in-house installers.
By Steven M.
Response from Whitt Carpet One Floor & Home· May 2, 2017
We appreciate the review and feedback, Steven. We’re thrilled that you had a great experience with us and we always want to go above and beyond for our customers. If there is anything else we can do for you please don’t hesitate to give us a call at (540) 380-4697. Thank you for trusting us with your flooring needs!
Quality carpet installed to perfection.Have recommended Witt to 2 of my friends. THANKs
By Garlan P.
Response from Whitt Carpet One Floor & Home· Apr 25, 2017
Hi Garland! Thank you for your feedback and recommendation! We look forward to working with you on your next flooring project!
Working with Whitt Carpet was a joy and they will be my first contact on my next flooring project
By Bryan W.
Response from Whitt Carpet One Floor & Home· Mar 10, 2017
Bryan, thank you so much for the positive feedback! We truly appreciate the opportunity to work with you!
Whitt Carpet was quick, professional and delivered on time. We are enjoying our bedroom carpet. From our first meeting with Emily to our installation date we were totally satisfied.
By Mark and Vera S.
Response from Whitt Carpet One Floor & Home· Feb 23, 2017
Our pleasure, Mark and Vera! We had a great time working on your project and we're so glad to hear that you're happy with the finished product. Thank you again for leaving us an awesome review!
When we were remodeling our bathroom, we visited the Whitt Carpet One Floor showroom to look at their options for flooring They were so helpful and had many selections, found exactly what we had hoped for. The Installer was very knowledgeable, quick and efficient. We are very pleased with our new flooring. Definitely would recommend them to others.
By Jim W.
Response from Whitt Carpet One Floor & Home· Feb 20, 2017
Hi Jim! Thanks so much for the feedback and recommendation! We appreciate the opportunity to work with you and hope to work with you on your next project!
