Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
48 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
One million parts for appliances ship the same day. Call 844-200-5436 from 7 am to midnight.
Whirlpoolparts (whirlpoolparts.com) has 48 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
48 approved reviews, newest moderated first
Purchasing the wrong part through their parts look-up system was easy enough, but getting them to go good for shipping it back? Not so much. I spent hours trying to even get a legitimate chat with a real person. Only one real person BTW (Benjamin) who was not authorized to help customers. Just an awful time wasting experience. I would avoid at all costs if I were you. I’ll never shop here or Maytag parts.com again.
By B-rad from M.
I HAVE A VERY BAD UNBELIVALE EXPERIENCE WITH WHIRLPOOL PARTS.I ORDERED FRIDGE DOOR SEAL, THE DESCRIPTION ON THE DELIVERY BOX WAS CORRECT, BUT THE MERCHANDISE INSIDE THE BOX WAS DIFFERENT, I CALLED SEVERAL TIMES, THEY DONT PICK UP PHONE CALLES, 844-200-5440, EMAILED EXPLAINING, SENT PICTURES SHOWING THE DISCREPANCY ON THE DOOR SEAL SIZE,AFTER SEVERAL EMAILS I QUIT, THEY USED ALL KIND EXCUSES TO DO NOT TAKE IT BACK AND REFUND FOR THE WRONG ITEM SENT.Order Number: 20334354-308264, $269.70 LOST AND THE FRIDGE NOT WARKING .NOW I ORDERED FROM SOMEONE ELSE THE SAME PART NUMBER, WORKED PERFECT. I AM A THERMADOR BUYER , FOR SEVERAL DIFFERENT PROPERTIES PURCHASED,JUST SPEND$65K ON NEW APLIANCES ON MY MOTHER'S HOUSE AND GOT THIS KIND OF TREATHEMENT FROM WHIREPOOL, SAME AS THERMADOR.
By MANVEL S.
Why all the haters? Are we reviewing the same company? Or are these really old reviews? My experiences with whirlpoolparts.com have been superb. First, they exist. How freaking cool is it that in 15 minutes I can track down and order an obscure plastic doo-hickey drawer support for whatever-the-heck refrigerator model the house flipper before me put in the kitchen? Second, they have great parts diagrams and photos so I can see and confirm what that plastic doo-hickey is called and its part number. And they'll ship it to my door in under a week. Yea, $40 for a plastic doo-hickey seems steep. But have you bought auto parts lately? And what is my time worth to source this part somewhere else? UPDATE: Aaaaand, it broke. The dang doo-hickey broke in 3 months. I fired them an email and was about to just re-purchase the part when they got back to me the next day, offered to replace it. Just send them a picture & description of what happened so they can record what actually broke. Boom! I have a new part in 4 days no questions asked.
By Brian N - Lakewood, C.
Used their website to determine water filter model and subscription to get best deal. Received 2 filters before frig light came on for replacement. Turns out to be WRONG filter model. Called customer service and they said the website error was based on new model frig. No refund or returns allowed after 90 days. No responsibility for errors. Out $100+! Buyer beware!
By Bummed C.
Ordered a part thinking it was the one that the appliance guy would need. He told me that was not the problem so I requested a refund. They claimed that because I wrote them saying that part didn’t fix my problem, that it automatically meant I put the part on and that automatically means no refund. I further explained that I didn’t put it on but even when I sent it back in (shipping $16) they would not refund my $100. Now I’ll never buy a Whirlpool product if I can help it. Poor customer service. Buyer beware!
By Gerald V.
Shit! No one answers the phone. No one calls you back when it prompts to leave a callback no. The chat line doesn’t answer. The parts description is vague. June 12, 2026. 3:00pm to 345pm. Wasted time
By John M.
I gave whirlpool parts website my model number and they gave me the part number. Paid over $60 for part and $20.99 for 1 day shipping. Total almost $100. Part did not fit. Will never purchase another Whirlpool product again. Hope that amount of money was worth them loosing a lifelong customer. They emailed me two day later nothing- no way to speak to a person. It will cost me $14.10 to ship item back. Part did not fit so I have no part, spent time and over $35 with nothing to show for it. Will report false advertising to BBB because they told me it was the right part and it was visually different-
By Bona H.
Scam. Do not waste your money!!! Our order did not go through because it kept timing out, and then was placed 3 times. Customer service was nightmare and spent hours trying to return duplicate items, and then they were never refunded. Found correct parts on Amazon for less than a quarter of the cost than here.
By Darla H.
