WhereiParkReviews of whereipark.com

Very responsive and accommodating. Great service overall and great service provided by JA.

Abigail, from WhereiPark, is incredible! She is professional and makes things happen when you need assistance. I decided to stop parking at a garage, and due to my schedule, I could not find a time to drop off the access devices. Abigail credited my account, despite my delay, and allowed me to return the items later than expected. I appreciate her support and trust, and I would do business with WhereiPark, and specifically Abigail, in the future. Thank you!

Services is great! I got to book for two months at a place that was wonderful and they were very supportive and responsive to everything. Thank you JA

People like Abagail and JA made my experience super nice and convenient. The customer process between them was superb. Looking forward to have correspondence with them again if the need ever arises. If I know of anyone that’s looking for a parking space I won’t hesitate to refer them to Abigail and JA… Thanks so much.

Great support from JA and Marie

Booking was a breeze and Abigail at the support center was extremely helpful and easy to deal with

My car got towed while parking with Whereipark and they did not assume any liability. I made a booking through Whereipark.com for a monthly, covered parking at Station on Silver, Herndon, VA as I was going to be out of town for a longer period. I received prompt parking instructions from Whereipark by email, and parked the car as per those instructions. They had sent me pictures of the garage from the outside and pictures of the dial pad and the required access code. I parked at the garage at Station on Silver by following those instructions to the letter. The access code allowed me to open the garage door and park inside. I made sure I clicked pictures of where my car was parked, and ensured those matched with the instructions that I had received from Whereipark. Fast forward three months: I emailed Whereipark regarding cancelling the monthly parking. Whereipark's customer service rep "JA" indicated I needed to return the access device / key fob / parking permit. I mentioned to him that I never received any, and he emailed me back that that is perfectly ok and I would just be able to come and collect my car. However, when I reached Station on Silver, it turned out my car had been towed. The very helpful location manager checked her lists and noted that a Whereipark car had indeed been towed because it did not display a parking permit. Her excel file listed my tags and mentioned that this was a "Whereipark" booking. However, neither the parking garage nor Whereipark had ever sent me a parking permit, nor given me a heads up my car was going to be towed (regardless of Station on Silver's list that it was a Whereipark booking), nor informed me that the car had actually been towed. I ended paying more than $1,500 in towing and impound charges. When I confronted Whereipark, "JA" simply indicated that they could not assume any liability and there was nothing they could do. They "offered" to refund the last payment, but the towing and impound costs where not a concern of theirs. Needless to say, I am now proceeding with legal steps against Whereipark, because it seems they are just too eager to take your monthly fees (they just kept charging me month after month while my car turned out to be in an impound lot), but do not do any due diligence regarding the parking garage or the situation of the car - even though the parking garage had all the relevant details. Highly unprofessional. You are much likely better off contacting individual garages, showing them the rate that you are getting on various websites, and just booking directly with those garages. At least you know somebody is keeping an eye out.

JA was great! We had problem with the rental car temporary parking, he addressed our concern quick and smooth! Thanks