WEXReviews of wexinc.com

I discourage businesses from working with this company. Once you actually get through to speak with someone they have only written responses. Due to a human input error in the Wex Accounting Dept they put my end of term date 8 months prior to what it actually was. I was the one who had to organize the call between the insurance carrier and Wex, they would not call them directly. I had a document sent over to them by email, fax, and next day air from the insurance company and although they said they received it repeatedly, they kept ignoring the request to correct the error. This was over a 2 month period of time. I finally was able to get it corrected thankfully due to the assistance of a higher up at BCN.

Genuinely the worst choice I ever made was setting up an employer sponsored commuter FSA account. I thought it would guarantee I never had issues budgeting for transportation, but as of lately it seems they have developed a habit of placing authorized holds significantly higher than the purchase. For example, I get $40 biweekly. My account was funded on a Thursday, and I spent $17.50 on transit between now and then. It’s Wednesday morning and my account says I only have $5.50 left. Even if they are just holds, it’s highly counter productive to do this to someone who set it up seeking financial security with their transit habits. It also seems like this is a recent change, because I have had to contact them when my employer forgot to send funds to my account a few times, but I am just now noticing how crazy these holds are. I am most likely changing my contribution to zero soon and forgetting this ever existed. A huge disappointment and literally useless considering what it’s supposed to do for you.

Hoping this review is for Wex Benefits Medical FSA---- HORRIBLE! So sorry I applied for an FSA account with my company. I can't find the right app to download to my phone. The link in the email takes me nowhere. They constantly ask for verification of purchases/charges. (TASC never asked me for this.) I have no idea what to give them. I don't have an itemized bill from a doctor. Who does? And what EOB is readable to a normal person?? Forget trying to get Wex on the phone. That won't help anything. I'm so frustrated. I absolutely do not recommend WEX.

WEX customer service & ALL services are horrible!! Claims get denied! Medications prescribed by your doctor get denied! ALL medical! This is why we put money into a FSA account. To offset the costs of medications, copays etc…, but WEX has made that process a living hell! I will not use them again next year!!

The people answering the phone have heavy accents and when you ask them to transfer to someone can speak proper english they say they cannot transfer me I have to call back (excuse me - can't transfer?????) When you call back you get the same person. This company's customer service is horrible. They answer a question which can't be possible and they can't explain it - this company needs help to function

DO NOT USE WEX. I have been trying for over six months to request an excess distribution to resolve a tax issue and they keep rejecting it with the most ridiculous excuses. It has gone way beyond the IRS deadline so will now have to pay tax penalties on something that could have been resolved in a day. Nobody available to discuss the problem, other than a foreign rep after long wait times telling me to resubmit a form, again! And each rep gives me different information, and when I try to understand what is going on, they hang up on me. I was referred to them through Schwab so thought they were reputable. They are not!!!!

If I could rate them a ZERO, I would. First, they require receipts and EOB's for everything and their customer service representatives are clearly not benefits experts. They are not knowledgeable enough to carefully evaluate a solution. The absolute worst!! I'm so frustrated. I will be sharing this experience with my organization.

I had a very frustrating experience with WEX Earnify Fleet. What was supposed to be a simple way to establish business credit turned into a stressful and time-consuming ordeal. My account accumulated over $500 in late fees due to errors on the company’s end. While those fees were eventually removed, I was then charged a reactivation fee even though the account issues were caused by the company’s billing errors, not by missed payments or misuse of the account. I had to call customer service multiple times about the same issue, which was both exhausting and disappointing. Instead of resolving the matter completely, I continued to face unnecessary charges and had to request that my account be closed and the balance brought to zero. The lack of accountability and the amount of time I spent trying to correct their mistakes made this a very negative customer service experience. I hope WEX Earnify Fleet improves its billing processes and customer service because no customer should have to repeatedly fight to correct errors they didn’t make.