Website is buggy, often is unuseable
The website's user experience is poor, with numerous bugs in the web app frequently preventing users from completing their desired actions.
By Zhiwei
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
182 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business.
WEX (wexinc.com) has 182 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
182 approved reviews, newest moderated first
The website's user experience is poor, with numerous bugs in the web app frequently preventing users from completing their desired actions.
By Zhiwei
I cancelled my 2 fleet gas cards when I realized the fleet discount did not compare to the other fleet cards I have. My cards were reactivated somehow I was charged an $8.00 fee for 2 cards then, since I assumed I would not be charged I missed the $8.00 payment and was charged a $75.00 late fee. This is highway robbery their late fees are excessive to say the least. Do not give them your business you will regret it.
By E&S S.
These scum are actually soul sucking demons I never use the card never touched it didn't do anything with the account and I'm charged $240 for upkeep b******* it is absolutely ridiculous and when I called and asked if anything could be done about it they told me it's all hidden in terms and services and you can't do anything about it you're liable do not use them
By dead H.
Absolutely HORRIBLE company. They don’t understand English, have no idea what an ambulance is, what an orthopedist is, what a medical center is. They denied a claim, my money not theirs, because they thought getting hip injections was vitamins. They are literally that stupid.
By Susan L.
They promised a charge of £18 per year, no minimums, and have charged me 6 times pulling direct from my bank. Customer services tells me I must talk to my sales person Russell Horton and he doesn't answer calls or emails. Avoid at all costs!
By Iain
One of the worst mistakes you and your company can make is agreeing to terms with Wex Telematics. They locked us into a 3-year contract where we got absolutely nothing, and they refused to let us out. STAY FAR AWAY!!! WE WISH WE DID!
By Jordan W.
well the UAW is not going to give anybody anything that they haven't raped.. does FSA card does not work.. you have to wait on hold for them to call you back which they don't.. you have to wait on hold an hour and a half or give them your number they will call you back.. which they don't.. the UAW is giving you something that does not work.. you a w will always give you stuff that they have a piece of.. and you get a much better deal somewhere else... you must buy from there FSA or their store I think this is a scam anyway..
By American P.
Ik vond het pretting om met Wex te werken, ik heb veel vragen kunnen wegnemen.
By Olaf