Customer services are terrible
Customer services are terrible. Overall experience so far is terrible. Just get you an American Express and buy fuel wherever you want to. Wex and shell make thing too complicated.
By William A.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
182 reviews
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We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business.
WEX (wexinc.com) has 182 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
182 approved reviews, newest moderated first
Customer services are terrible. Overall experience so far is terrible. Just get you an American Express and buy fuel wherever you want to. Wex and shell make thing too complicated.
By William A.
There is no Customer Support at all. I mean horrible customer support. Just hangs up on me when I am trying to trouble shoot. Literally have stopped my company in its tracks with getting parts and fuel. HORRIBLE.
By Brennan A.
This company is horrible for customer service. Every call takes 30 minutes on hold. Then, you find out that they have not activated your vision/dental accounts when they received payments for COBRA 2 months ago!!! They are not doing their job by notifying the insurance companies for COBRA enrollees. HORRIBLE!!!!!
By bbw
Ludovica mi segue con professionalità e gentilezza
By Giovanni P.
What went wrong this company is absolutely garbage customer service wont help you they approve you then at the time I really need them suspended my account for review stay away from this company how they are even allowed to stay in bussiness Is beyond me.
By Nathan R.
this company is a scam they tell you there is no fees and then two months later they charge 52.00 for setup fee 2.00 a month for credit card fee and 10.00 to mail paperwork. account is closed and i am not paying for their scam
By Chris
WEX: A useless middleman in the patient insurance relationship. No communication, vague payment instructions, and non-existent customer service. I hope to someday see that they've gone bankrupt... they deserve it.
By John
This company's lack of responsibility led to someone stealing $2000 from an account I had not even set up yet. When I filed a dispute, their response was shocking-they claimed it was a phishing scheme and refused to refund. This points to an internal issue. I strongly advise against using WEX FUEL CARD.
By Franz Trucking L.