Website was easy to use
Website was easy to use, and the shipment came in a timely manner.
By Jill H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
35 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
West Music is the leading provider of musical instruments and accessories to K-12 classrooms in the United States. We are also proud to serve starting musicians, hobbyists, and professional artists. Our passion is to help musicians at every level play now, and play for life. We offer easy returns, and ship most orders the same day.
West Music (westmusic.com) has 35 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
35 approved reviews, newest moderated first
Website was easy to use, and the shipment came in a timely manner.
By Jill H.
Shipping was quick. They were very helpful and prompt in the tax exemption process for my state!
By Jennifer E.
Easy to find what I need and I love the weekly sales!
By Debbie D.
Very quick with my order. I liked that I was kept informed about the items that were not in stock and I received them as soon as they became available.
By Kimberly K.
You had what I needed Fidel string
By James S.
The website is easy to navigate. The instruments I have ordered have always been top notch.
By LMB
Always a great experience! First place I head the moment exhibits open!
By Christy Carey C.
Speedy service...Only should not have been charged sales tax for school, and I was.
By Marsha E.
Response from West Music· Feb 3, 2026
Please reach out to [email protected] to request a refund of the tax amount for this order. Thank you!