Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
35 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
West Music is the leading provider of musical instruments and accessories to K-12 classrooms in the United States. We are also proud to serve starting musicians, hobbyists, and professional artists. Our passion is to help musicians at every level play now, and play for life. We offer easy returns, and ship most orders the same day.
West Music (westmusic.com) has 35 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 26 reviews with 5 stars · Clear filters
Once I got my school account in my name, order was easy. All of my materials arrived at the end of the week. (I placed my order on a Monday morning.). I was pleasantly surprised at how quickly everything arrived.
By Kimberly W.
Delivered on time
By Emily P.
Fast service and accurate order at a good price
By Paula
Crazy fast delivery! Literally less that 24 hours from order placed to order delivery! The guitar is a huge hit with my tiny kiddos in my Music Therapy practice.
By Sheila - M.
Easy to navigate web page and extremely fast service - package arrived in excellent condition, well-packed and with great speed.
By michelle O.
My order arrived so fast, and the price was great! I had difficulty getting tax-exempt status set up for my school, but it is very common among music stores.
By Katelyn B.
Website was easy to use, and the shipment came in a timely manner.
By Jill H.
Shipping was quick. They were very helpful and prompt in the tax exemption process for my state!
By Jennifer E.
