WestendmedicalsuppliesReviews of westendmedicalsupplies.com

This company is trying to get people to add a tip during checkout. Trying to get people to add 20% for one’s medical items is beyond unprofessional. I’m guessing the people that never received their purchases or received opened syringes didn’t leave a big enough tip. I just can’t trust a company like this.

I ordered products from Westend Medical Supply based on their products listed on their website and the associated pictures. The items the shipped and what was delivered was NOT what was delivered! They repackage items that are not sterile! Bulk syringes? Not in manufacturer's packaging? You've got the information now, don't make the mistake I made!

They purposely don't list in description or show in visual pictures of their products. So you order them and it is not what you needed them for and they will not take them back even though it was not listed in the description or pictures. Customer service is very short and cold!

Bait and Switch. I bought (what I thought) were several boxes of 100 insulin syringes but only got packs of 50 The item photo was a box of 100. The price was in line with what a box of 100 was. But only got packs of 50. I contacted their customer service about it and was told that people aren't supposed to rely on the photo of the product, and I need to learn how to read better, since somewhere in the description the product was indicated to be for 50 syringes.

I placed an order a couple of weeks ago for a 50 ct of BD 25g x 1” leur lock needles and instead received a 10 count of BD 3ml syringes with attached 25g x 1” needles. They definitely got it wrong. The enclosed invoice shows what I had ordered but not what was actually in the pkg. I’ve tried several times to email and no matter what email address I send to it always gets shot back to me. I’ve also tried calling but the phone number seems very suspect. I did manage to leave a voice mail at one of the numbers that I found but no response. Another number that I tried said it was no longer in service. I guess I’ll call my credit card company next! I definitely would not recommend ordering from this company. This was my first time and will definitely be my last!

I placed an order and entered the address incorectly. The post office returned my order to Westend Medical. I have called but cant get any customer serivice. Emails go unaswered. ive been ordering frm this compnay for over a year repeatdly and this is the first time this has happened.

DO NOT ORDER. FROM THIS COMPANY. I opened my package and RECEIVED the wrong order. I ordered BD brand and received another brand. There wasn't an invoice in the bubble wrapped no box. They did not contact me about receiving a different brand. I am unable to reach them by phone and email. I searched for over an hour for the real customer service contract and it didn't help. Other people same experience.

During the ordering process there was a place to put your shipping address and the billing address for your card. I just moved and haven't updated the address on my card so I was thankful to have the option of providing a separate shipping address. Except they ignored the shipping address and sent it to the billing address several states away from where I actually live. Customer Service considered the fact that it was shipped to *an* address I provided to be a checkmate. That it wasn't shipped TO THE SHIPPING ADDRESS was a triviality, I suppose.