Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Had the best experience with this company. They sent me a picture of our kitteh and we were not happy about it. They got back to me very quickly and sent me a new photo via email to get my approval before they sent me the new picture frame (at no additional charge). I didn’t even have to send the original one back. They corrected the picture and my girlfriend loved it! Thank you for the great customer service and our beautiful picture frame
By Randy M.
This is my second purchase. The pictures are incredible… And great service
By Simonne E.
I absoultely love this picture. Tjis was quick and easy and beautiful
By Scott
I love the way my print came out. I wish I was able to see it before actually ordering it but I am so happy with the two faces of our furry kids!!! I am also going to use the downloaded pic for other projects. Well done and already recommended to others
By Jennifer V.
I bought this picture for my family. We recently lost our sweet westie and this portrait is going to be perfect in our living room!!
By customer
Easy to do just follow the instructions and you’re good to go
By Marie L.
Best Customer Service! Can't wait to post pictures!
By Oakley A.
The picture is ugly and looks different and does not match the image I originally sent. Additionally, the package is missing the mug. Update: Customer service helped me communicate with the artist and then sent me a new version.
By Ann T.
Response from West & Willow· Jul 17, 2023
Hello Ann, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
