Outstanding customer service
Ralph was great in responding to my issue
By Ann B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Ralph was great in responding to my issue
By Ann B.
It was easy to order with step by step instructions. Will be ordering again because I have 2 more puppers and want to get all 3
By Donna M.
Customer service is excellent!!! I loved the picture itself. One of my pups eyes looked to black and he looked creepy. Customer service had me fill out a form , sent me a draft of the new one and are sending a new one back out to me. No problem at all!!!
By Krystal L.
Email notifications, tracking and packaging.
By Mitchell H.
I need to edit my order, I realized the mistake and tried to correct it immediately. No one will contact me.
By cjachimiak
Response from West & Willow· Sep 7, 2023
Hello Caren, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
I was very happy with the ease of purchase and site navigation, as well as, the quick response time from customer service when I had a question.
By BHP
It was super easy to make, can’t wait to get it!
By Rachel T.
It is absolutely perfect!! It details my pup perfectly
By Stacy