So realistic
So realistic! Love my photo of my pet!
By customer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
So realistic! Love my photo of my pet!
By customer
Amazing art work and customer service! Love the style of portraits they do!
By Jessica H.
Customer satisfaction is highly prioritized at West & Willow and it was very evident in my experience. I was initially disappointed in the photo I received so I reached out to customer service to see if anything could be done. I worked with Andrian who was very patient, kind, and helpful. I ended up getting new proofs until I was satisfied and a replacement photo. I would definitely order again, I loved working with the company.
By Hannah
Very easy ordering process. Can’t wait to see the finished product.
By James S.
GREAT customer service. Thank you.
By Annie F.
Great idea!
By Kyle C.
Great gift for a pet parent !!
By Tracy H.
Fantastic service! Super helpful and excited to see the final result.
By Camila M.