Perfect depiction
Perfect depiction
By ALD
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Perfect depiction
By ALD
Ordered a picture of our dog for my spouse. It turned out better than I could have imagined. I would highly recommend this as a gift for someone else or for yourself. We will definitely be ordering again!
By Esther A.
OMG!!! Love it. You captured my babies spot on.
By Debra M.
Online offer was for free mug but they charged me $20.
By Janelle
Response from West & Willow· Oct 23, 2023
Hi Janelle, We are very sorry about that. Upon checking, we have already refunded you the $20. Please check your email for confirmation.
Poor quality product.
By anna L.
Response from West & Willow· Oct 23, 2023
Hello Anna, We are very sorry about that. Upon checking your order, your replacement is on its way! Please check your email for tracking details.
Beautiful work! Absolutely loved my item! Had no issues, reasonable price, and I received my portrait in a timely manner.
By Celeste A.
I placed an order almost 6 weeks ago and after reaching out today on the status of my order I am just finding out it wasn't even started yet. Now I hear they don't have a the photo I attached to the order and they now say they can't create the artwork even though I followed their guidelines. Unacceptable that I had to initiate the conversation only to hear they never started the order but say they are starting the process 6 weeks later. Canceling my order and do not recommend
By david E.
Response from West & Willow· Oct 23, 2023
Hi David, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an email to get this sorted out.
Love my picture! It’s amazing. They did an excellent job putting it together.
By Brenda W.