The online experience could NOT be…
The online experience could NOT be BETTER! Can’t wait to receive the photo which is a gift for my very best friend.
By Sue K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
The online experience could NOT be BETTER! Can’t wait to receive the photo which is a gift for my very best friend.
By Sue K.
Have been so extremely helpful!
By Kayla W.
The picture looks nothing like the one I sent, and the frame is the wrong color.
By Meghan R.
Response from West & Willow· Nov 4, 2023
Hi Meghan, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Simple, rapid, with necessary help and advices
By GHISLAINE G.
it was easy to navigate the website.
By Ruth
I am more than excited about my recent purchase. The art and customer service are great!! I highly recommend, purchased as a gift but plan on getting one for myself!
By Amy O.
Easy to use website and uploading photo was a breeze. Options were great too.
By Kimberly E.
Website is efficient and easy to navigate!
By EC
Response from West & Willow· Nov 4, 2023
Hi Eddie, Woo! 🎉So happy to hear this! Thank you for joining the West & Willow family