Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
I absolutely love the portrait. I am so excited to give this to my daughter as a Christmas gift. This process was so easy. Upload the photo of your choice. Fast turn around and the portrait was just perfect. Just made another purchase for my other daughter.
By Kimberley
My photo looks nothing like my deceased dog. The advertisement shows actual photos with the backgrounds removed and cleaned up. I received an altered photo that looks more like a painting. I do not like it at all
By Bobbi F.
Response from West & Willow· Nov 4, 2023
Hi Bobbi, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We are sending you an email now to get this taken care of.
Not sure why, but had lots of pop up ads on the website making it difficult to browse but everything else was awesome.
By N/A
They didn’t get it right the first time and getting it right has taken forever. They refused to refund. I will never buy from them again
By EDDIE P.
Response from West & Willow· Nov 4, 2023
Hi Eddie, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
I don’t know if this is in yalls control, but my order said it would get here Thursday the 2nd, then last night said it would deliver by Friday the 3rd, now it’s saying Monday the 6th. This is a gift and it’s annoying it keeps getting pushed back. Like I said I don’t know if y’all can control this, but I keep getting emails on how y’all did and I can’t even review the product yet.
By Jasmin
Response from West & Willow· Nov 4, 2023
Hi Jasmin, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We want the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
Great customer service! But even more important, the finished product was so far beyond my expectations. I cried when I took it out of the shipping box.
By First Presbyterian Church, V.
Everything went very smoothly - from ordering to delivery! I was a little concerned when I didn’t hear anything between submitting my order and shipping, but after that, I received updates until it was at my front door! Now . . . the product! The work itself is really beautiful and they captured my beautiful girl spot on! I couldn’t be happier and I can’t wait to find the perfect place to display it. If you’ve been thinking about ordering, stop thinking about it and just do it! You won’t be sorry!!!
By David P.
Not worth $90.00 at all. My pet’s name wasn’t centered over his picture. The spacing of the letters in his name are off. Not the best quality.
By Colleen
Response from West & Willow· Nov 4, 2023
Hi Colleen, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
