have even received my order yet.
have even received my order yet.
By Jamie H.
Response from West & Willow· Nov 28, 2023
Hi Jamie, Oh no! This isn't good. Our shipping specialist would like to investigate this for you.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
have even received my order yet.
By Jamie H.
Response from West & Willow· Nov 28, 2023
Hi Jamie, Oh no! This isn't good. Our shipping specialist would like to investigate this for you.
easy to order
By Randall S.
Great responsiveness and helpfulness on top of stellar products! They resolved my order as soon as I let them know I ordered the incorrect size portrait. I meant to order the 12x16 and mistakenly ordered 10x11 This is going to be a Christmas gift, so the timely help was so appreciated, thank you!!
By Maria
Easy website and great prices!
By PC
Looks just like her. It will be a complete surprise 12/25.
By anonimous
Ordering was easy. I can't wait to see the results.
By Crazymom6667
This company after writing a very bad review offered me my money back. I agreed to take it. Now they are saying they are investigating the matter and sounds like reneging on their promise. So no actual item received I ordered in September, 23. Now appears no refund . DO NOT BUY ANYTHING FROM THIS COMPANY
By Kathryn M.
Response from West & Willow· Nov 28, 2023
Hi Kathryn, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.
Great customer service!
By Jennifer M.